Security Operations Manager

Overview

First Coast Security (FCS), founded in 1999, is a leading security services provider offering customized solutions across commercial, residential, and government sites. We hire and develop high-quality Security Officers and maintain a culture built on service excellence, integrity, and employee satisfaction. FCS values long-term careers, recognizes strong performance, and promotes from within, giving you real opportunities to grow.

First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.

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Job Skills / Requirements

Security Operations Manager

Overview

First Coast Security Services is seeking a Security Operations Manager (SOM) to lead an onsite security team at a large-scale client site. This full-time, site-based role oversees daily operations, incident response, staffing, training compliance, and client reporting across a layered team that includes supervisors, SOC operators, and support coordinators.

Job Description

• Manage and develop the full onsite security team, holding all levels accountable to performance and conduct standards.
• Lead crisis response and serve as incident commander for all on-site escalations.
• Oversee site budget and staffing; deploy additional resources only with prior client authorization.
• Ensure all staff are trained and current on client policies, post orders, and required procedures.
• Deliver routine and ad hoc operational reports and briefings to client security leadership.
• Implement and enforce shift handover procedures and daily documented supervisory post visits.
• Maintain a site-wide communications plan and ensure confidentiality and privacy standards are upheld.
• Interview, select, and manage the training and performance of assigned security personnel.

Requirements

• 5 years of security experience with at least 2 years in a supervisory or management role.
• Experience leading teams in high-security environments such as data centers, tech campuses, or critical infrastructure sites.
• Proven crisis response and incident command capability.
• Strong written and verbal communication skills; comfortable briefing senior stakeholders.
• Proficiency with access control systems, CCTV, and SOC platforms.
• Valid state security license or ability to obtain prior to start.
• Must pass a comprehensive background check including criminal history and drug screening.

Preferred Qualifications

• Prior experience as a vendor-side security manager embedded at an enterprise client site.
• SOC management experience including alarm monitoring, dispatch, and audit records.
• CPP, PSP, or equivalent security management certification.

Additional Information / Benefits

• Paid Holidays

• Weekly Pay

• 401K/403b Plan

• Short Term Disability

• Dental Insurance

• Paid Vacation

• Long Term Disability

• Vision Insurance

• Medical Insurance

• Life Insurance

• The following screenings are required:

  • Drug Screen

  • Criminal Background Check

  • Motor Vehicle

  • Education Verification

  • Employment Verification

First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan