Operational Support Specialist (OSS)

Overview

First Coast Security (FCS), founded in 1999, is a leading security services provider offering customized solutions across commercial, residential, and government sites. We hire and develop high-quality Security Officers and maintain a culture built on service excellence, integrity, and employee satisfaction. FCS values long-term careers, recognizes strong performance, and promotes from within, giving you real opportunities to grow.

Job Skills / Requirements

PRIMARY DUTIES AND RESPONSIBILITIES:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

·         Manage, update and correct any and all scheduling concerns with qualified, properly credentialed candidates

·         Extract metrics and observe improvements by looking over and analyzing scheduling, open post, and overtime related data

·         Draft reports and prepare presentations on status of physical security scheduling and manning needs or developing concerns

·         Create and maintain master schedules within WinTeam and update working schedules as required and/or needed

·         Assisting with call out notifications and coverage of the open posts to meet contract hours

·         Update and track paid time off requests, updating schedules as needed and processing request with payroll for proper pay out

·         Oversee use of client systems to create required client accesses and badging to new FCS employees

·         Running and verifying reports for accurate payroll and schedule reporting weekly (Schedule Activity Report) 

·         Attentively listen and forward any employee concerns to the appropriate departments for resolution in a prompt and efficient manner

·         Assist with resolution of customer escalations and ticketing concerns. Collecting all data and information associated with escalation and reporting all to FCS management and Client teams

·         Update and/or report any and all financial or invoice related data for proper invoice reporting

KNOWLEDGE, SKILLS, AND ABILITIES:

MINIMUM REQUIREMENTS:

 Experience: 1 year in a physical security or equivalent environment

1 Years of demonstrated leadership skills

Internal Candidates- Participated in an Integrated Project Team or served as a part of team to complete general project 

MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED:

Microsoft Office Suite

Word

Excel

PowerPoint

WinTeam- Preferred but not required

WORK ENVIRONMENT: Normal Office Setting

TYPICAL PHYSICAL DEMANDS:

·         Ability to organize office systems through adjusting, connecting, lifting, pulling, pushing, bending, or folding for the purpose of proper records development and/or management

·         Occasionally walk around office to printers, copy and fax machines, and file room 

·         Ability to sit while working at the computer

·         Ability to reach forward to answer the telephone and to use the computer

·    &n

Education Requirements (All)

High School Diploma or GED

Additional Information / Benefits

BENEFITS

• Paid Holidays

• 401K/403b Plan

• Short Term Disability

• Dental Insurance

• Paid Vacation

• Long Term Disability

• Vision Insurance

• Medical Insurance

• Life Insurance

• The following screenings are required:

  • Drug Screen

  • Criminal Background Check

  • Motor Vehicle

  • Education Verification

  • Employment Verification

First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce. #service

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, 401K/403b Plan