IT Applications Administrator

Position Summary

First Coast Security is seeking an IT Applications Administrator to support the administration, configuration, and continuous improvement of business applications. Reporting to the Director of IT, this position will help maintain key platforms, including the IT ticketing system, asset management applications, Microsoft 365, and other SaaS tools. The role works closely with IT leadership, internal departments, and software vendors to support daily operations, improve workflows, and ensure systems meet business needs.

Responsibilities

• Own administration of the IT ticketing platform, including forms, workflows, routing, notifications, permissions, automation, and reporting.
• Administer asset management platforms, including asset tracking, assignments, lifecycle management, inventory processes, and reporting.
• Support application administration for accounting, Smartsheet, and other business SaaS platforms.
• Manage updates, configuration changes, upgrades, and ongoing maintenance across supported applications.
• Work with stakeholders to understand needs and translate them into system configurations and workflows.
• Support Microsoft Entra ID enterprise applications, user and group assignments, and related single sign-on (SSO) integrations.
• Help build and maintain integrations between systems using APIs, vendor connectors, and automation tools.
• Work directly with software vendors on implementations, upgrades, troubleshooting, and integration projects.
• Coordinate application evaluations, testing, and rollout of new applications.
• Troubleshoot and resolve application issues.
• Keep documentation current, including configurations, procedures, and support materials.

Qualifications

• Must be a U.S. citizen
• 2-4 years of IT application administration, systems administration, IT operations, or a similar technical role.
• Hands-on experience administering ticketing (ITSM), asset management, or SaaS business applications.
• Experience configuring workflows, forms, permissions, notifications, and reporting.
• Working experience with Microsoft 365.
• Basic experience with Microsoft Entra ID enterprise applications and a working understanding of SSO and identity concepts.
• Comfortable working directly with vendors and non-technical business teams.
• Ability to troubleshoot application issues, research solutions, and coordinate resolution.

Preferred Qualifications

• Direct experience with ITSM, asset management, accounting, or Smartsheet platforms.
• Familiarity with SAML, OAuth, OpenID Connect, and SCIM.
• Experience with REST APIs, JSON, or application integrations.
• Exposure to workflow automation tools.
• Basic scripting or PowerShell experience.
• Experience with application implementations or solution design projects.

Working Conditions

• Collaborates with internal teams and external vendors to support business applications.
• Work is primarily performed in a professional office or computer-based environment, with extended periods of computer use.
• Requires regular communication and collaboration with internal departments, technical teams, and external software vendors.
• Must be able to manage competing priorities, respond to application support requests, and meet project deadlines.
• Occasional work outside standard business hours may be required for system upgrades, maintenance, or critical application issues.