Security Officer - Senior Control Room Operator

First Coast Security (FCS), founded in 1999, is a leading security services provider offering customized solutions across commercial, residential, and government sites. We hire and develop high-quality Security Officers and maintain a culture built on service excellence, integrity, and employee satisfaction. FCS values long-term careers, recognizes strong performance, and promotes from within, giving you real opportunities to grow.

First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.

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Job Summary

The First Coast Security (FCS) Physical Security Operations Center (PSOC), located within Jacksonville, FL, is the centralized hub for supporting physical security operations, customer service delivery, and real-time threat response across client sites.

We are seeking a PSOC Operator who is reliable, detail-oriented, and mission-driven to help protect people, assets, and brand reputation. This is a role designed for individuals with a background in physical security and customer service who are eager to grow within the security technology field.

Key Responsibilities

* Monitor video surveillance, access control, perimeter and alarm systems across multiple client locations.

* Triage security alerts and incidents in accordance with established protocols and SOPs.

* Provide exceptional customer service to internal and external stakeholders via phone, email, and ticketing systems.

* Support incident response operations including documentation, escalation, and communication with on-site personnel and emergency responders.

* Conduct video reviews and assist with investigations as directed by PSOC leadership.

* Maintain situational awareness of global and local events that could impact client operations.

* Document all shift activity in daily logs and incident reports with accuracy and attention to detail.

* Partner with the PSOC team to ensure consistent delivery of operational excellence during all shifts.

* Participate in cross-training for other PSOC functions and systems to support career growth.

Minimum Qualifications

. Familiarity with video surveillance and access control platforms.

* Experience working in a physical security, military, law enforcement, or operations center environment.

* Demonstrated customer service experience, preferably in a fast-paced or high-stress setting.

* Willingness and ability to work nights, weekends, and holidays in a 24/7 operational environment.

* Strong written and verbal communication skills.

* Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).

* State of Florida Class D Security Licensed.

* High school diploma or equivalent.

Preferred Qualifications

* Associate's or Bachelor's degree in Criminal Justice/Criminology, Homeland Security, Emergency Management, or a related field.

* Prior experience in a Security Operations Center (SOC), GSOC, call center, or emergency dispatch environment.

* Familiarity with mass notification tools, threat intelligence platforms, and incident management systems.

* Certifications such as the Certified Protection Professional (CPP), Physical Security Professional (PSP), Professional Certified Investigator (PCI), Associate Protection Professional (APP), Axis Certified Professional (ACP), or CompTIA Security are a plus.

* Experience using platforms such as Your6, Axis Communications, Lenel, Genetec, Avigilon, Everbridge, or Ontic.

* Ability to remain calm under pressure and make clear decisions during high-stress situations.

* FAA Part 107 Licensed and prior drone operations & management experience.

* Bilingual or multilingual candidates encouraged to apply.

* Skydio Drone Certification & Trainer experience.

Why First Coast Security?

At FCS, we are committed to protecting our clients and empowering our people. As part of our PSOC team, you'll join a mission-driven culture focused on professionalism, accountability, and service excellence. This position offers growth opportunities within an expanding and technology-forward security organization.

High School Diploma or GED

"D" Security License
Valid Drivers License

• Paid Holidays

• Weekly Pay

• 401K/403b Plan

• Short Term Disability

• Dental Insurance

• Paid Vacation

• Long Term Disability

• Vision Insurance

• Medical Insurance

• Life Insurance

• The following screenings are required:

  • Drug Screen

  • Criminal Background Check

  • Motor Vehicle

  • Education Verification

  • Employment Verification

First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, 401K/403b Plan