What are the responsibilities and job description for the Project Manager - Unarmed Security position at First Coast Security Services?
At First Coast Security we are a leading provider of security for a wide variety of companies. We are actively searching for a Project Manager in our Lusby, MD location!
With a culture of recognition and reputation for world-class security, First Coast Security Services is an elite security company that is operating across the United States! Our passion lies in protecting each customer's best interests - whatever, wherever, and whoever that may be. Our Unarmed Security Officers provide world-class services, they represent highly trained professionals who are inspired to serve at their utmost potential. We ensure this by recruiting, training, and retaining officers who share our commitment to excellence.
FCS has had the privilege of partnering with customers in the commercial, residential, and government sectors around the country for more than 20 years. The company has grown tremendously by adhering to its core values of excellence, courage, integrity, and professionalism. FCS is a licensed security agency in multiple states across the country. Start your journey with us today!
Distinguishing Characteristics
- This job is distinguished by responsibility for managing service provided to an assigned account location.
- This job description applies only to positions performing essential functions of the nature described or to carry out tasks that are directly and closely related to such work.
Essential Functions
- Serves as a key point of customer management contact to ensure the delivery of high quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.
- Meets regularly with customer management for status updates and addresses any actual or potential problems; provides support in security planning, assessments and surveys; reviews and updates post instructions.
- Oversees, participates in, and coordinates with FCS Security Corporate Office in the recruitment, selection, orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; plans, assigns and directs work; coaches employees, and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities.
- Assist in development and administration of budget in relation to assigned account.
- Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; ensures that the staff members understand and comply with applicable laws, regulations, policies and procedures.
- Directs preparation and coordination of staffing schedules with First Coast Security Services Branch Manager / Corporate Office; ensures scheduling is handled effectively to meet customer requirements while controlling labor costs; reviews Security Officer site reports to ensure post instructions and customer directives have been satisfactorily followed; personally inspects all posts as part of the evaluation of the security staff.
- Provides input to company initiatives; promptly assists in the resolution legal, financial, human resources, and administrative issues.
- Facilitates teamwork and the implementation of progressive change.
- Reviews all Alarm tickets including but not limited to Audits and Active Alarms
- Provides management with weekly, monthly, quarterly and annual reports. These reports include but are not limited to, Activity reports, Metrics, SLA reports, Incident reports, Staff attrition rates/reasons, and any additional information requested by customer.
- Directs onboarding new staff into data base.
- Directs creating badge creation tickets
- Continuous training protocol for Supervisors, Control Room Operators, and all Officers.
- Post order updates and revisions
First Coast Security is an Equal Opportunity / Affirmative Action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce
#Services
High School Diploma or GED
Associates Degree
Bachelors Degree
TWIC (Preferred)
Maryland Guard Card
Minimum Qualifications at Entry
Additional qualifications may be specified and receive preference, depending upon the nature of this position.
Education / Experience:
Associates Degree and 3 years of progressively responsible, related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by FCS Security (The Company). Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
Competencies (as demonstrated through experience, training, and/or testing:
* Understanding of security operations.
* Knowledge of business operations management and human resources administration.
* Use of personal computer and spreadsheet software.
* Ability to synthesize business/financial data and develop solutions.
* Planning, organizing and leadership skills.
* Oral and written communications skills.
* Strong customer service and service delivery orientation.
* Strong interpersonal skills, with the ability to interact effectively at various levels and across diverse cultures.
* Ability to be an effective leader and member of project teams.
* Ability to facilitate progressive change.
* Ability to take initiative and achieve results.
Working Conditions and Physical / Mental Demands
* With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:
* Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
* Successful passage of background, reference, psychological, and controlled substance tests.
* Required ability to handle multiple tasks concurrently.
* Computer usage.
* Handling and being exposed to sensitive and confidential information.
* Regular use of company vehicle when required in performance of duties.
* Regular talking and hearing.
* Frequent sitting.
* Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
* Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
* Close vision, distance vision, and the ability to adjust focus.
* Responding on and on-call basis to emergencies and incidents at all hours.
* Any other unlisted but specified function, task or duty that is requested by First Coast Security Services Corporate Management in a reasonable manner.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Short Term Disability, Long Term Disability, 401K/403b Plan
