What are the responsibilities and job description for the Operations Manager position at First Class Security?
About First Class Security:
First Class Security is a veteran-owned security company committed to providing high-quality, reliable security services to warehouses, apartment complexes, hotels, residential communities, and a wide range of other properties. Our mission is to deliver professional, dependable protection with a personal touch.
Position Summary:
We are seeking a seasoned Operations Manager to oversee daytime field operations for both armed and unarmed security officers. This individual will be a hands-on leader, responsible for maintaining operational excellence across multiple client sites. The Operations Manager will play a key role in building strong relationships with clients, supporting our field personnel, and ensuring all posts operate in full compliance with contract requirements and company standards.
Key Responsibilities:
- Supervise daily operations of armed and unarmed security officers across multiple sites
- Conduct routine site visits to ensure officers are in proper uniform, on post, and performing to expectation
- Address and resolve operational or personnel issues as they arise
- Act as the primary point of contact for clients during daytime hours
- Assist with scheduling, shift coverage, and coordination with HR/recruiting when needed
- Ensure compliance with post orders, SOPs, and any client-specific directives
- Mentor and develop officers in the field to ensure high standards of professionalism and performance
- Deliver quality customer service and foster long-term client relationships
- Provide operational reports to senior leadership
Qualifications:
- Minimum of 6 years of experience in the private security industry (preferably with supervisory or management experience)
- Bachelor’s degree from an accredited college or university (required)
- Armed Security License in the State of Tennessee
- Strong leadership, communication, and interpersonal skills
- Ability to work independently and manage time effectively in the field
- Familiar with armed and unarmed security protocols and licensing requirements
- Must have a valid driver’s license and reliable transportation
- Able to pass background and drug screening
Preferred Traits:
- Prior military or law enforcement experience is a plus
- Bilingual (English/Spanish) is a plus
- Strong problem-solving skills and ability to work under pressure