CSR - Customer Service Representative plumbing dispatcher

Job Description: Customer Service Representative

First class plumbing and rooter : apply online or in person 9327 Douglas drive Riverside Ca. 92503 (951)987-1673

Responsibilities:

-Must have plumbing background/ knowledge CSR experience
- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Analyze customer needs and recommend appropriate products or services
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
- Conduct outbound calling campaigns to follow up on customer inquiries

• Oversee Dispatchers and Client care representative
• Work as a team with all dispatchers
• Identify and assess customers’ needs to achieve satisfaction
• Learn all technicians and their skill sets
• memorize each technicians numbers and top skill sets
• Be a great problem solver & a master at time management.
• Provide accurate, valid and complete information by using the right methods/tools
• Meet company sales targets and call handling quotas
• Handle customer and technician complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, and process customer accounts
• Follow company scripts and booking procedures, guidelines, and policies
• Take the extra mile to continuously learn plumbing and skill set of each technician.
• Using dispatch for profit methods
• be able to answer all customer inquires from start to finish via email and phone inquires
• ensure all client care specialists call are screened and daily recaps of all employee performances.Qualifications:

- Previous experience in a customer service role is preferred- Excellent communication skills, both verbal and written- Strong problem-solving abilities and attention to detail- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously- Proficient in using computer systems and software applications- Ability to analyze customer needs and provide appropriate solutions- Strong organizational skills and ability to prioritize workload
Benefits:
- Competitive salary based on experience
- Comprehensive training program provided
- Opportunities for career advancement within the companyIf you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you! Apply now to join our team as a Customer Service Representative.

Job Types: Part-time, Full-time

Pay: $18.00 - $35.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Application Question(s):

• Must have plumbing background

Experience:

• Plumbing: 2 years (Required)
• plumbing dispatcher: 2 years (Required)

Work Location: In person

Salary : $18 - $35