Office Coffee Technician

Position Summary

The Office Coffee Technician is responsible for the installation, maintenance, troubleshooting, and servicing of office coffee and beverage equipment. This role requires learning and becoming proficient on all company-supported coffee systems to ensure customers receive reliable equipment performance and exceptional service. Primary responsibilities include equipment installations, water filtration replacements, preventative maintenance, and basic repair of coffee brewing systems.

Key Responsibilities

• Learn and maintain working knowledge of all coffee and beverage equipment supported by the company.
• Perform installations of office coffee brewers, espresso machines, bean-to-cup equipment, and related beverage systems.
• Conduct scheduled preventative maintenance on coffee equipment to maximize performance and equipment life.
• Replace and service water filtration systems according to manufacturer and company standards.
• Troubleshoot and diagnose equipment issues, performing repairs when possible or escalating as needed.
• Test equipment after installation, maintenance, or repair to ensure proper operation.
• Maintain accurate service records, maintenance logs, and customer documentation.
• Educate customers on proper equipment operation and basic care procedures.
• Manage service inventory, tools, replacement parts, and supplies.
• Follow all safety procedures, sanitation requirements, and company policies.
• Respond to service calls in a professional and timely manner.
• Maintain a clean and professional company vehicle and work area.
• Assist with equipment deliveries, relocations, and customer site assessments when required.

Qualifications

• High school diploma or equivalent required.
• Mechanical aptitude and ability to learn technical equipment operation and repair.
• Experience with coffee equipment, beverage systems, plumbing, appliance repair, or field service is preferred but not required.
• Ability to use hand tools and diagnostic equipment.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Valid driver's license with a clean driving record.
• Ability to work independently with minimal supervision.
• Basic computer and mobile device proficiency for service reporting and communication.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to bend, kneel, climb, and work in confined spaces when servicing equipment.
• Ability to stand and walk for extended periods.
• Ability to travel throughout assigned service areas.

Preferred Skills

• Knowledge of water filtration systems.
• Experience with electrical, plumbing, or appliance maintenance.
• Understanding of preventative maintenance programs.
• Experience working in a customer-facing service role.

Success Factors

• Develop expertise on all company coffee and beverage equipment.
• Consistently complete preventative maintenance schedules on time.
• Deliver high-quality installations with minimal callbacks.
• Maintain positive customer relationships through professional service.
• Ensure equipment uptime and customer satisfaction through proactive maintenance and timely repairs.

Schedule:

Monday to Friday 7:00 AM - 3:30 PM

Pay: $21.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $21 - $23