What are the responsibilities and job description for the Loan Operations Specialist position at FIRST CITIZENS FEDERAL CREDIT UNION?
JOB SUMMARY
Perform a variety of functions including answering incoming client and customer calls, processing loan payoff requests, completing loan research and effectively communicating with customers and clients. Support the servicing of multiple financial institutions (including banks and credit unions).
ESSENTIAL FUNCTIONS - Listed below are some of the essential functions to carry out this job.
- Respond and support customer and clients regarding consumer loans. Review daily consumer reports and resolve any exceptions.
- Prepare payoff quotes and complete processing of payoff transactions on the core processing system.
- Process loan payments for consumer and mortgage loans and ensure all electronic payments are posted correctly in the core processing system.
- Scan and record consumer loan files daily; ensure all documentation is complete.
- Reconcile all consumer loans (direct and indirect) general ledger accounts maintained by the loan operations department.
- Review daily lockbox vendor exception files and makes adjustments as needed or forward to the appropriate client.
- Submit and process insurance claims for auxiliary products such as life and disability claims.
- Back up to various loan operation positions.
- Ensure confidentiality within all areas of responsibility.
- Positively promote the company, its services and products in various capacities as may be required including: meetings, conferences, community events, fund raising, public relations or other events as they may occur.
- Adherence with company policies that could be amended from time to time.
- Follow all procedures pertaining to the company policies of BSA, USA Patriot Act, and OFAC. Attend training's when available and to keep abreast of all information regarding changes and updates. Report to Management any acts of disregard to these policies.
- Successfully complete all company required and job specific training.
- Perform additional duties as required.
QUALIFICATIONS, EDUCATION REQUIREMENTS AND PREFERRED SKILLS
- High school diploma or equivalent.
- One to three years residential loan operation experience preferred.
- Ability to work accurately with figures.
- Ability to work independently and in a team environment.
- Excellent written and verbal communication skills.
- Must be organized and detail oriented.
- Proficiency with Microsoft Office systems.
- Bilingual (Spanish and/or Portuguese) a plus.
Working Conditions
The work environment characteristics described here are representative of those the team member encounters while performing the essential functions of this job.
Physical Demands Efforts
This function requires moderate standing, walking and sitting. Will be sitting while performing computer data entry functions. Position does not involve climbing or crawling but may on occasion kneel/squat. Requires lifting and moderate carrying of items up to 25 pounds such as a banker’s box. Ability to operate normal office equipment such as, telephone, copy machine, fax, scanner, and computer.
Mental & Visual Demands
Specific vision abilities required by this job include: close vision and ability to adjust focus
Work Environment
This position typically works in an office environment. Noise is moderate and typical of conversations and office equipment.
Americans with Disabilities Act
Coastal Outsourced Solutions complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment. The company will provide reasonable accommodations that do not cause an undue hardship.
Additional Notes
· Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
· This job description is subject to change at any time.Salary : $28