Job Summary

Provide administrative support to the Deposit Operations team with an emphasis on all administrative needs of the department including mail processing, quality control review, and government services.  Support the requests of team members and members as needed and provide back up to Deposit Operations Specialists during periods of high volume and/or limited availability of resources.

Essential Functions - Listed below are some of the essential functions to carry out this job.

•    Provide administrative support to the Deposit Operations team with an emphasis on all administrative needs of the department:

• Process all daily letters to ensure they are sent to members in a timely manner.
• Provide back-up support to the Portfolio Support Specialist with the processing of daily outgoing mail. 
• Handle all administrative aspects of government services to include subpoenas, levies, etc.
• Provide administrative support to other functions of Deposit Operations as needed.

•    During high volume or periods where resource availability is limited, assist with routine functions such as account maintenance, return items, mobile and ATM deposit review, and charge offs.
•    Perform tasks and projects as assigned by management. 
•    Ensure confidentiality within all areas of responsibility.
•    Positively promote the company, its services and products in various capacities as may be required including: meetings, conferences, community events, fund raising, public relations or other events as they may occur.
•    Adherence with company policies that could be amended from time to time.
•    Follow all procedures pertaining to the company policies of BSA, USA Patriot Act, and OFAC.  Attend trainings when available and to keep abreast of all information regarding changes and updates.  Report to Management any acts of disregard to these policies.
•    Successfully complete all company required and job specific training.
•    Perform additional duties as required. 

Qualifications, Education Requirements and Preferred Skills

• High school diploma or equivalent.  
• Six months customer service and/or administrative experience.
• Operations and or banking experience, a plus.
• Strong knowledge of Microsoft Office programs.  
• Ability to work independently and in a team environment.
• Strong written and verbal communication skills.
• Ability to work with limited supervision.
• Bilingual (Spanish and/or Portuguese) a plus.

Working Conditions

The work environment characteristics described here are representative of those the team member encounters while performing the essential functions of this job. 

Physical Demands Efforts 

This function requires moderate standing, walking and sitting. Will be sitting while performing computer data entry functions.  Position does not involve climbing or crawling but may on occasion kneel/squat. Requires lifting and moderate carrying of items up to 25 pounds such as a banker’s box. Ability to operate normal office equipment such as, telephone, copy machine, fax, scanner, and computer.

Mental & Visual Demands

Specific vision abilities required by this job include: close vision and ability to adjust focus

Work Environment

This position typically works in an office environment.  Noise is moderate and typical of conversations and office equipment.

Americans with Disabilities Act

First Citizens’ Federal Credit Union complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.  The company will provide reasonable accommodations that do not cause an undue hardship.

Additional Notes

· Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

· This job description is subject to change at any time.

Salary : $24