What are the responsibilities and job description for the Front Desk / Patient Services Representative position at First Choice Urgent Care?
NOW HIRING: Full-Time Front Desk / Patient Services Representative
First Choice Urgent Care is seeking an experienced, dependable, and customer-focused Full-Time Front Desk Team Member for our busy Urgent Care and Occupational Medicine clinic in Romulus, MI.
Schedule: Monday–Friday, 9:00 AM–5:00 PM
No weekends!
This is a fast-paced position requiring strong organizational skills, attention to detail, and the ability to provide excellent service while managing multiple responsibilities.
Qualifications:
- Previous medical front desk and/or health insurance experience required
- Strong knowledge of insurance verification and eligibility
- Excellent customer service skills
- Professional and courteous phone etiquette
- Ability to multitask and prioritize in a busy, fast-paced environment
- Strong computer skills and ability to learn multiple healthcare systems
- Excellent communication and organizational skills
- Dependable, punctual, and team-oriented
- Experience in urgent care, occupational medicine, or a high-volume medical office is preferred
Responsibilities include:
- Greeting and registering patients
- Answering phones and assisting with patient inquiries
- Verifying insurance eligibility and benefits
- Collecting copays, deductibles, and other patient payments
- Accurately entering patient and insurance information
- Assisting with urgent care and occupational medicine registrations
- Managing multiple patients, phone calls, and administrative responsibilities simultaneously
- Providing a positive and professional experience for every patient
We are looking for someone who is computer savvy, confident working with insurance, comfortable in a high-volume environment, and committed to excellent customer service.
If you have medical front desk/insurance experience and enjoy working in a busy healthcare environment, we would love to hear from you!