What are the responsibilities and job description for the CSR - Customer Service Representative position at First Choice Title?
Overview
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liason, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR's are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer Feedback is priceless, and these CSR's can gather that info. Problem Solving comes natural to customer care specialists, as they aim to maintain high customer satisfaction.
Reponsibilities
- Manage large amounts of incoming and outgoing calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods and tools
- Meet personal/customer service team call handling quotas
- Handle customer complaints to provide appropriate solutions and alternatives in a timely manner
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer oriented and ability to adapt/respond to different types of characters
- Excellent communication and presentartion skills
- Ability to multi-task, prioritize, and manage time effectively
Job Type: Full-time
Pay: $10.00 - $15.00 per hour
Benefits:
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $10 - $15