What are the responsibilities and job description for the Call Center Specialist - East Orlando / Kissimmee, FL position at First Choice Pediatrics Inc?
Positions in Winter Garden/Alafaya/Kissimmee Poinciana
Call Center Specialist Under the supervision of the Clinical Management, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. This position manages all incoming calls, front desk check-in, collecting copay's, COTA signatures, check-out processes, communication between providers and other staff. Screening calls to escalate to triage or management and communication with patients waiting on timeliness of providers. QUALIFICATIONS
- Ability to multi-task and manage multiple lines and issues at once, while maintaining a positive attitude and excellent customer service.
- Knowledge of third-party payers including federal, state and private health plans.
- Customer service experience in a health care setting.
- Experience with EMR, authorizations, managing multiple lines, collecting copay's, and completing Registrations. SPECIAL CONDITIONS Must be able to work various hours and locations based on business needs and be able to work overtime as required.