System Administrator I

POSITION SUMMARY:

The Systems Administrator I helps keep First Choice Health Network's servers, cloud services and business applications secure, reliable and performing well. This remote role handles day-to-day administration of the organization's AWS cloud environment, Windows and Linux servers, and SaaS and commercial off-the-shelf (COTS) applications. The Systems Administrator I resolves technical issues escalated from the helpdesk, carries out planned changes during scheduled maintenance windows, and takes part in an on-call rotation. The role works independently on routine administration and with senior staff on larger changes and projects.

EXAMPLES OF DUTIES:

• Administer and maintain the organization's AWS environment, including compute, storage, networking, identity and access management, cost monitoring and security configuration

• Administer Windows Server and Linux systems, including Active Directory (user accounts and groups), DNS, Group Policy and IIS web servers

• Support cloud virtual desktop and contact center environments, and remote desktop services

• Manage SaaS and COTS applications: configuration, user access, upgrades, and working with vendors to resolve issues

• Perform light SQL Server administration: backups and restores, permissions, monitoring and routine maintenance

• Apply operating system and application patches using remote monitoring and management (RMM) tools, and confirm systems are healthy afterward

• Monitor system health, performance and capacity using monitoring and logging platforms; respond to alerts and investigate incidents

• Resolve escalated (Tier 2/3) server, desktop and application issues from the helpdesk, and document fixes so first-line staff can handle them in future

• Run and regularly test backups and restores using enterprise backup and recovery tools, and support disaster recovery and failover procedures

• Support security operations: respond to endpoint detection and response (EDR) alerts, remediate vulnerabilities, apply least-privilege access and protect PHI in line with HIPAA

• Help manage public website services, including DNS, TLS certificates, CDN, web application firewall and load-balancing services

• Support network infrastructure (firewalls, switches, VPN) alongside senior staff

• Plan, document and carry out changes through the change management process, in approved change windows and with rollback plans

• Automate routine tasks using Python and PowerShell

• Track incidents, requests and changes in the ITSM/ticketing platform, and keep documentation and runbooks current

• Participate in scheduled after-hours maintenance windows and a rotating on-call schedule

REQUIRED QUALIFICATIONS:

• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration or a closely related field, or equivalent experience

• 2-4 years of systems administration experience

• CompTIA Security or equivalent security certification

• Hands-on experience with Windows Server, Active Directory, DNS and Group Policy

• 2 years of hands-on AWS administration experience

• Scripting experience with Python and/or PowerShell

• Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN, firewalls and TLS certificates

• Experience with patching, endpoint security and backup in a business environment

• Clear written and verbal communication, including explaining technical issues to non-technical staff

PREFERRED QUALIFICATIONS:

• Network , Microsoft, AWS or Linux certifications

• Experience in healthcare or another regulated environment (HIPAA)

• Linux administration experience

• Basic SQL Server administration

• IIS web server administration and experience with CDN or web application firewall services

• Familiarity with IT service management practices (incident, change and problem management)

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Remote position, with occasional travel to the office or data center

• Normal hand and finger dexterity

• Ability to stand or sit for long periods of time

• Ability to see within normal ranges, with or without aid

• Occasionally lift and move equipment up to 25 lbs

• Availability for scheduled after-hours maintenance windows and on-call rotation

ACCESS TO PHI:

☒ Routine and limited and does not require manager approval – The duties of the position require routine contact with a limited set of PHI that does not require manager approval.  Examples include claims adjudication.

ABOUT FIRST CHOICE HEALTH:

First Choice Health, headquartered in Seattle, WA, is a provider-owned healthcare organization offering employers a forward-thinking alternative to traditional health insurance. We have been serving employers of all sizes and across many industries with exceptional health benefits administration for over 35 years, providing unparalleled access to a growing number of clinically integrated networks (CIN) and a traditional PPO. Alongside our Employee Assistance Program (EAP) addressing mental health and work-life balance, our services collectively support members in every step of their healthcare journeys.