Bilingual Patient Service Representative

Join our mission to provide compassionate and accessible behavioral health care.  First Choice Health Centers (FCHC) is seeking a dedicated and detail-oriented Bilingual Patient Service Representative to join our team in East Hartford, CT.  As the first point of contact for our patients, you'll play a vital role in creating a warm, welcoming environment while ensuring smooth day-to day operations at our clinic. 

Position Schedule:  Monday, Tuesday, Wednesday 8:00 am to 4:30 pm, Thursday, 8:00 am to 6:00 pm and Friday, 8:00 am to 3:00 pm

We are committed to you! We offer great training, great benefits, career growth and employee well-being! For Full Time Employees:

• A Paid Time Off (PTO) bank of 20 days per year
• 8 paid holidays and 2 floating holidays
• Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment
• Complimentary premium Calm Health membership (#1 mental health app)
• Recognition programs
• The annual pay range for this position is $17.50 - 20.00/hour. Pay is based on several factors including but not limited to work experience, certifications, etc.

For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org.

Minimum Knowledge, Skills & Abilities Required:

• Ability to remain calm and compassionate in high-pressure situations
• Empathy and understanding for our patient population
• Excellent communication and interpersonal skills (Bilingual English/Spanish is preferred but not required)
• Excellent organizational and multitasking skills

Experience and Training:

• At least 1 year experience working in a medical office or behavioral health setting
• Experience with an electronic health record system (i.e. eCW)
• High school diploma or equivalent (required)

Standard Job Duties:

• Meet, greet, and assist patients promptly, efficiently, and in a professional manner both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Must have an empathetic approach to care.
• Ensuring availability of treatment information by retrieving and updating patient records
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Knowledge of software systems. eClinicalWorks (EHR) a plus
• Set up new patients and update current patients' information in the EMR system.
• Schedule and reschedule appointments, as well as coordinate walk-in patients
• Answer phone calls promptly and relay messages when necessary
• Process referrals and provide complete and accurate referral information to our patients
• Occasionally answer crisis calls in a compassionate and professional manner. Connect crisis patients with appropriate available professional
• Comply with HIPAA regulations regarding confidentiality of medical records

COVID-19 considerations: Employees of First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply.

First Choice is a drug-free workplace. Candidates are required to pass a drug test, including testing for marijuana, before beginning employment.

First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. We participate in the E-Verify program.

Salary : $18 - $20