What are the responsibilities and job description for the IT Logistics Specialist position at First Cash?
Position Summary
An IT Logistics Specialist will image laptops/desktops/tablets, install users’ applications, perform domain joins and perform complete setup of end user work areas. This position will also be responsible for recovery and reconditioning of the same when it is no longer required. They will also perform receiving, warehousing, configuration, repair, provisioning, and shipping of Point-of-Sale/IT hardware to/from all locations within the USA as well as very occasional interdepartmental shipments internationally.
Job Description
Responsibilities:
· Working in various inventory & ticketing systems while performing device repairs, installations, and configurations with both speed and accuracy.
· Install laptops, desktops, tablets, desk phones, printers, etc. while implementing exceptional cable management techniques.
· Install applications and perform domain joins of laptops/desktops/tablets (Windows/Apple/Android).
· Perform diagnosis, testing and burn-in, if required, of IT/POS hardware
· Perform complicated and detailed repairs of a vast array of malfunctioning or damaged IT hardware. Some of which would include laser printers, network video recorders, laptops/desktops, direct thermal printers, network switches, cellular phones and tablets (screen & battery replacements primarily), etcetera.
· Create/edit configuration files and configuration guides for various device types
· Perform warranty claims submissions for applicable hardware
· Responsible for the cleaning and preparation of hardware after testing/repair is complete.
· Inbound shipment processing to include verification of serial numbers, identification of origin (store number/user name/vendor).
· Prepare POS/IT hardware for deployment to include final configurations and repackaging.
· Fulfill work orders in a timely and accurate fashion by processing package shipments utilizing UPS World Ship and Fedex Ship Manager
· Update work order statuses in real-time within inventory/ticket management system
· Provide accurate information related to shipments including ETA and tracking information
· Work reverse logistics tickets from creation to completion to ensure timely return of non-functioning hardware for the purpose of refurbishment or proper disposal.
· Responsible for the correct packaging of hardware for return-to-stock or shipping
· Assist with or performs cycle counts to ensure material availability to satisfy demand
· Assist with reviewing vendor invoices as needed.
· Stock/rotate inventory using FIFO process.
· Occasional travel within the metroplex, to transport equipment, using personal vehicle. Very infrequent travel beyond the north Texas area using company provided transportation (rental vehicle/airline/etc.).
· Other duties as assigned.
Physical Requirements:
· Use of basic hand tools 50% - 75%.
· Occasional use of electric/hydraulic pallet stacker
· Ability to work in a standing position and/or walk - 75%.
· Ability to lift/carry loads up to 40 lbs. for short distances, or up/down ladders, without assistance – up to 75%
· Participate in group lifts of loads over 40 lbs. – less than 25%
· Bending and/or reaching into pallet-depth racks – up to 50 %
· Crawling under desks – 25%
· Sitting – less than 25%
· Household cleaning agents use (window cleaner/isopropyl alcohol/etc.) – less than 25%
Minimum Qualifications:
· High School graduate (or comparable with 2 years related experience)
· A Certification required
· Associates degree or technical school preferred
· Must have 6-months computer/hardware repair experience
· Solid understanding of electronic principals and diagnostics to the board level
· Capable of reading and following advanced technical manuals detailing equipment repairs
· Good self-starter and capable of working independently on assignments
· Effective and accurate follow-up and attention to detail
· Must have an in-depth understanding of all FirstCash, Inc. field business models and each of their special needs/requirements within 6 months
· Excellent communication skills, both written and verbal
· Skilled at focus control while working in a busy and noisy environment.
· Excellent time management skills to manage multiple processes with differing clock speeds in volume, while dealing with constant interruptions.
· Must be able to operate a hydraulic pallet stacker within 3 months of employment
· Must maintain active driver license, automobile insurance, and clean driving record.