What are the responsibilities and job description for the Facility Repair Coordinator position at First Cash?
What Makes a FirstCash Facility Coordinator?:
This position is responsible for processes incoming repair requests from initial dispatch to completion.
What we offer:
- Competitive Compensation!
- Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits!
- High-growth organization with advancement opportunities!
- Diverse, Collaborative, & Fun Work Environment!
Roles & Responsibilities:
- Process incoming repair requests and regularly monitors progress until completion is verified.
- Review and process submitted proposals through necessary approval levels.
- Communicate with vendors to resolve disputed charges.
- Communicate need for necessary repairs to landlords as provided for in the lease.
- Seek reimbursement of costs for repairs from landlords or minor insurance claims.
Span of Control
- Has no direct or indirect reports
- General supervision with instructions given for routine work and detailed instructions for new tasks or special assignments.
- Work is reviewed regularly.
Qualifications:
- High school diploma or GED with 0-4 years related experience.
- Highly detail oriented, ability to multi-task
- Bilingual – Fluency in English and Spanish
- Excellent communication skills
- Proficient in Microsoft Office Outlook and Excel
- Basic knowledge and use of Service Channel
About FirstCash Holdings, Inc.
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.
With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.
Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.
With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.
Join FirstCash and be part of a company that values integrity, customer service, and growth.
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Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
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FirstCash Holdings, Inc. is an Equal Opportunity Employer
FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at Recruiter_US@firstcash.com or (800)645-2611 Ext. 1
