Guest Service Rep.

As a Front Desk Agent at SpringHill Suites by Marriott, you will be the face of our hotel, providing exceptional customer service to ensure a memorable experience for all guests. You will handle various front desk operations, including check-in/check-out procedures, reservation management, and guest inquiries, all while maintaining a professional and welcoming demeanor.

Key Responsibilities:

Guest Service: Greet and welcome guests with a friendly and professional attitude. Address and resolve guest concerns or requests promptly and efficiently.

Check-In/Check-Out: Manage the check-in and check-out processes, ensuring accuracy in guest information and payment details.

Reservations: Handle reservations, cancellations, and modifications. Provide information about room rates, availability, and hotel amenities.

Communication: Communicate effectively with guests, housekeeping, and other hotel departments to ensure guest needs are met and issues are resolved.

Billing: Process payments, issue receipts, and manage guest accounts with accuracy.

Information: Provide guests with information about local attractions, dining options, and other services. Assist with booking transportation or making reservations as needed.

Security: Ensure the safety and security of guests and hotel property by following established procedures and reporting any suspicious activities.

Administrative Duties: Maintain up-to-date knowledge of hotel policies, procedures, and special promotions. Perform general office tasks, such as answering phones, managing email inquiries, and handling correspondence.

Qualifications:

Experience: Previous experience in a customer service or hospitality role is preferred but not required.

Skills: Excellent communication and interpersonal skills. Proficiency in basic computer applications and hotel management software is a plus.

Attributes: Positive attitude, strong work ethic, and the ability to handle stressful situations calmly and professionally.

Education: High school diploma or equivalent required. Additional education or certifications in hospitality or related fields are a plus.

Physical Requirements:

Ability to stand and walk for extended periods.

Must be able to lift and carry items up to [25] pounds as needed.

Work Schedule:

Availability to work flexible hours, including weekends and holidays, is required.

Benefits:

Competitive hourly wage.

Opportunities for career growth and development.

Employee discounts on hotel stays and dining.

Health, dental, and vision insurance (for full-time employees).