Breakfast Hostess

About the Role:

As a Breakfast Hostess at Hampton Inn-New Bern, you will play a crucial role in creating a welcoming and enjoyable dining experience for our guests. Your primary responsibility will be to oversee the breakfast service, ensuring that all food and beverage offerings are presented attractively and are replenished as needed. You will also be responsible for maintaining cleanliness and organization in the breakfast area, contributing to the overall ambiance of the hotel. By engaging with guests and providing exceptional customer service, you will help set the tone for their stay and enhance their overall satisfaction. Ultimately, your efforts will directly impact guest impressions and contribute to the hotel's reputation for quality hospitality.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Ability to work early morning shifts and weekends.

Preferred Qualifications:

• Experience in food service or hospitality management.
• Knowledge of food safety and sanitation practices.
• Familiarity with point-of-sale systems.

Responsibilities:

• Set up and maintain the breakfast buffet, ensuring all food items are fresh and presented appealingly.
• Greet guests warmly as they arrive for breakfast and assist them with any inquiries or special requests.
• Monitor food inventory levels and communicate with kitchen staff to ensure timely replenishment of items.
• Maintain cleanliness and organization of the breakfast area, including tables, utensils, and food stations.
• Collect feedback from guests to improve service and address any concerns promptly.

Skills:

The required skills for this position include strong communication and interpersonal abilities, which are essential for engaging with guests and providing excellent service. Attention to detail is crucial, as you will need to ensure that the breakfast area is clean and well-stocked at all times. Time management skills will help you efficiently handle the setup and maintenance of the breakfast service during peak hours. Additionally, a friendly and approachable demeanor will enhance guest interactions, making them feel valued and welcomed. Preferred skills, such as knowledge of food safety practices, will further ensure that the breakfast service meets health standards and contributes to a positive guest experience.