What are the responsibilities and job description for the Branch Supervisor position at First Carolina Bank?
Join Our Team—Where Values Drive Exceptional Banking Experiences
We’re seeking a Branch Supervisor to lead branch operations, cultivate strong client relationships, and support market growth while maintaining a positive, compliant, and service-oriented environment.
As part of our continued commitment to strategic focus and accountability, First Carolina Bank is guided by our core values: Intentional, Responsive, Enterprising, and Considerate. These principles shape how we serve our customers, support our teams, and steward our communities—ensuring trust, consistency, and excellence in every relationship.
Why You’ll Love This Role
- Lead and support a collaborative, people-first branch team focused on accountability and service excellence
- Build meaningful relationships with customers, community partners, and internal stakeholders
- Balance customer experience with sound judgment, risk awareness, and operational discipline
- Play a key role in deposit growth, sales support, and cross-functional collaboration
- Serve as a trusted partner to market leadership, lending, operations, and corporate teams
- Lead with empathy, stability, and consistency in a highly relationship-driven environment
What Makes You a Great Fit
- Warm, approachable, and people-oriented leadership style; steady and collaborative by nature
- Values teamwork, consensus-building, and supporting others’ success
- Exercises good judgment and balances customer needs with risk and compliance requirements
- Thrives in structured yet relationship-focused environments
- Enjoys developing others, fostering engagement, and strengthening team culture
- Comfortable working across functions and adapting to evolving business priorities
Key Responsibilities
- Establish and maintain a healthy branch culture focused on accountability, productivity, and customer experience
- Develop and strengthen relationships with existing and prospective clients through exceptional service
- Support market leadership, commercial lenders, and business development initiatives
- Oversee daily branch operations including account activity, balancing, and transaction accuracy
- Monitor assigned accounts for overdrafts, service charges, returns, and related activity
- Ensure compliance with audits, regulatory procedures, and internal controls
- Identify training needs, coach staff, and support performance development
- Supervise branch personnel, including performance feedback and staffing support
- Serve as liaison with Corporate Human Resources and internal partners as needed
Qualifications
- Bachelor’s degree or at least 3 years of experience in a sales and customer service environment
- Strong leadership, communication, and interpersonal skills
- Proven ability to multi-task, prioritize, and remain organized in a fast-paced environment
- Strong computer proficiency
- Ability to exercise independent judgment and escalate appropriately
- Banking experience preferred
- Prior people leadership experience preferred
- JHA platform experience a plus
Risk Management Requirements
- Understands and adheres to workplace policies, code of conduct, privacy, and information security guidelines
- Complies with all applicable regulatory requirements, including Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and USA PATRIOT Act
- Acts within authorized limits and delegated authorities
- Follows established processes and controls to protect shareholder and customer interests
Benefits
- Competitive total compensation
- Comprehensive health, dental, and vision insurance
- Retirement savings plans with company match
- Paid time off and holidays
- Professional development and leadership training opportunities
- Employee assistance programs
- Opportunities to engage in community service and outreach
Our Core Values
Enterprising: We take a do-business approach—finding thoughtful, resourceful ways to support customers and communities.
Intentional: We follow through, honor commitments, and act with care and precision in everything we do.
Responsive: We deliver frictionless banking experiences by answering the bell quickly and exceeding expectations.
Considerate: We act with professionalism, empathy, and respect—supporting one another and the markets we serve.
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