Behavioral Health Case Worker

Overview of First Care Medical Clinic
For over three decades, First Care Medical Clinic has been a leader in patient-centered primary care across North and South Carolina. With seven clinics, telehealth services, and convenient hours from Monday to Saturday, we are dedicated to closing gaps in healthcare by providing comprehensive, coordinated care. Our services range from internal medicine and pediatrics to psychiatric counseling and on-site diagnostic evaluations. Our long-standing commitment is to serve our patients with exceptional care, and we are always looking for innovative ways to improve.

Our Core Belief
At First Care Medical Clinic, we believe that the patient is the most important person. We are here to serve the patient. We see ourselves as public servants, and without the patient, our practice does not exist. Patients do not have to come to First Care Medical Clinic. Patients choose us from many options, and it is a privilege to provide their care. This understanding is what guides our work ethic daily.
We have a foundational belief that there is no such thing as "patient non-compliance." When a patient faces challenges with a treatment plan, we look inward first to assess whether we have been compliant. It is our professional duty to be compliant in our approach—to listen, to educate, to engage, and to adapt our care to meet the patient where they are. Our role is to identify and resolve any communication gaps or social barriers. Our success is measured by the patient's well-being, and we hold ourselves accountable for it.

FCMC Behavioral Health Case Worker Job Requirements and Expectations for Employment:

• This is an in-person position.
• This role will primarily based at 404 S Sutherland Avenue, Monroe, NC 28112.
• The standard shift begins promptly at 9:00 AM ET. Arrival and clock-in at 9:00 AM ET constitutes on-time arrival.
• The shift is scheduled to end at 6:00 PM ET. However, all staff are required to remain on duty until the last patient has been treated and all necessary closing duties are completed.
• Schedules are determined by FCMC leadership based on clinic needs; FCMC is unable to accommodate requests for customized schedules (e.g., guaranteed days off, specific shift lengths).
• All staff are expected to abide by the First Care Medical Clinic uniform policy every day of employment, which includes matching scrubs and the lab coat or business attire.
• While staff are assigned to a primary location, all staff are part of a shared staffing pool and must be available for assignment to other FCMC clinic locations to ensure adequate patient care coverage, as directed by the Clinic Managers.
• Behavioral Health Case Workers are required to competently perform and maintain proficiency in all core case worker functions.
• Behavioral Health Case Workers are required to complete the training and onboarding as defined by First Care Medical Clinic.
• Chronic absenteeism or repeated tardiness will result in disciplinary action, up to and including termination.
• Violation of First Care Medical Clinic’s Code of Conduct or policies is grounds for immediate disciplinary action, up to and including termination.
• Failure to achieve or maintain the required level of competence for all core Case Worker functions is grounds for termination.

Key Responsibilities:

• Perform all job functions and patient engagement under the regulations of the Collaborative Care Model (CoCM).
• Engage patients using electronic, telephonic and/or video conference tools.
• Address patient referrals, appointments, and logistical needs.
• Document and track time in accordance with CoCM regulations.
• Conduct initial and ongoing assessments of clients’ behavioral health status, needs, strengths, and barriers.
• Gather information from various sources, including clients, families, healthcare providers, and records.
• Collaborate with patients and interdisciplinary teams to ensure care plans are realistic and achievable.
• Connect patients with appropriate behavioral health services (e.g., therapy, medication management, community resources).
• Facilitate referrals to housing, employment, education, and social support programs.
• Monitor the effectiveness of services and adjust care plans as needed.
• Help clients navigate barriers to accessing treatment and support.
• Provide education to patients and their family members about behavioral health conditions, treatment options, and self-care strategies.
• Offer emotional support and empower clients to participate actively in their recovery.
• Coordinate immediate interventions and support safety planning.
• Maintain accurate, timely records of assessments, care plans, interventions, and client progress.
• Comply with legal, ethical, and organizational standards for confidentiality and reporting.
• Work closely with healthcare providers, social workers, counselors, and community organizations to ensure continuity of care.
• Participate in team meetings and case conferences.

Schedule:

• 5 days per week
• Monday – Friday
• 9:00 AM ET – 6:00 PM ET including 60 minute lunch break
• 100% in-person in Monroe, NC 28112

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Monroe, NC 28112 (Required)

Work Location: In person