What are the responsibilities and job description for the Teller & CSR [Universal Banker] position at First Capital Bank?
Description
First Capital Bank is committed to supporting the communities we operate in and representing community banking at its best. We are growing rapidly, and offer a fun but ambitious atmosphere, with extensive opportunities for advancement. As an equal opportunity employer, we consider all applicants without attention to ethnicity, national origin, religion, sex, gender identity, sexual orientation, veteran, or disability status.
REQUIRED QUALIFICATIONS & EXPERIENCE
- High School diploma or GED
- At least 1 year of experience as a Bank Teller CSR, or similar role; preferably within the past 5 years
- Full time availability
KEY METRICS FOR SUCCESS
- A demonstrated aptitude for critical thinking, effective time management, and rapid adaptability
- a high degree of integrity and conscientious handling of confidential customer information
- Ability to independently and reliably follow policies, procedures, and regulations
- Ability to identify potential fraud and take appropriate action to prevent loss
- A proven aptitude for effective and respectful communication with customers, colleagues, and superiors
- Willingness to "wear multiple hats" and genuinely participate in a supportive and collaborative team spirit
MAJOR RESPONSIBILITIES
- Accurately and efficiently process customer transactions while providing excellent customer service
- Preserve the bank’s community spirit by actively engaging with all customers
- Introduce and sell bank products
- Proactively inform customers of additional products and self-service options (as appropriate), to enhance the customer experience and meet their financial needs
- Maintain a cash drawer, including cash handling and balancing
- Assist with other administrative/operational tasks, as requested by the Branch Manager
- Willingness to genuinely participate in a collaborative and supportive work environment