What are the responsibilities and job description for the Support Engineer - Missoula position at First Call Computer Solutions?
***This position requires in-office presence and local on-site visits. Remote workers will not be considered.***
IT Support (Tier 1 & 2)
Position Summary:
We are a fast-paced company that offers IT support services to businesses located across Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans!
We are seeking (2) highly skilled IT support professionals who are dedicated to resolving technical problems and providing exceptional customer service. Our ideal candidate is a problem-solver who enjoys tackling challenging issues and helping people get back to work.
As a member of our team, you will be responsible for diagnosing and troubleshooting IT issues for our clients, documenting IT-related information, and providing friendly and efficient customer service to end-users.
Job Status: Full Time
Employee Type: Hourly
Pay: $22-$29/hr DOE
Benefits:
Rich and flexible medical/dental with a Health Savings Account option.
Paid Vacation, Sick and Holiday time
Retirement: 401k with 4% match and discretionary profit sharing.
Certification assistance & continuing education benefits
Cell phone reimbursement
Paid parking
Kitchen, pool table, snacks and coffee (Missoula office only)
Personal IT purchasing employee discount
Team bonding events
Work-life balance\flexibility
General Work Schedule: 8am-5pm M-F, with participation in an after-hours on-call rotation
Travel/License Required: Yes, Minimal local travel
Position Roles & Responsibilities:
IT issue resolution
IT documentation maintenance
Ticket quality assurance
Working with IT Team to improve overall IT results for clients
After hours emergency support via the on-call rotation
RESOURCE PROFILE:
Problem solver
Positive attitude
Ability to work under pressure
Attention to detail
Customer service
Quality assurance
Professional appearance and approach to work
Technical Skills:
Desktop operating system support skills
Workstation peripheral support skills
Intermediate and/or advanced use of server operating system skills
Intermediate and/or advanced networking skills
Intermediate and/or advanced overall troubleshooting skills
Salary : $22 - $29