What are the responsibilities and job description for the modern Chief Information Officer (mCIO) position at First Call Computer Solutions?
Location: Missoula, MT (Hybrid: Office, Remote, and Client Sites)
Employment Type: Full-Time, Salaried
- Salary: $70,000–$90,000 DOE
- Benefits: Health, Dental, Vision, 401(k), Paid Time Off, Professional Development Opportunities
- Flexibility: Hybrid work environment (office, remote, client sites)
- Travel/License Required: Yes
- Work Schedule: 8am-5pm (M-F)
About Us
At First Call Computer Solutions we work with Montana businesses, non-profits, towns, and schools that want to grow and modernize while keeping their Montana lifestyle intact.
At First Call, you’ll find a place to grow, contribute, and be yourself while helping Montana organizations operate better, protect what matters, and thrive in an ever-changing world.
We’re not your average MSP. We are doing IT (so much), but also have Cybersecurity, Compliance, Digital Marketing, AI, and Unified Communications services.
Relationships are the most important outcome at First Call. We embrace uncommon levels of connection with the people we serve and the folks we work with.
The Role
mCIO serves as a strategic advisor, facilitator, and relationship leader for assigned clients. You’ll work with clients to uncover needs, pains, opportunities, and translate them into clear solutions that deliver business outcomes. You’ll work in our MSP IT practice, but collaborate across Cybersecurity, Compliance, Marketing, AI, and UC — to bring the right team member’s expertise and services to the table at the right time.
What You’ll Do
- Clarify Business & Organizational Priorities – Ask the right questions about customers to understand what an organization is really trying to accomplish.
- Manage Outcomes & Accountability – Translate strategy into objectives, track progress, and keep stakeholders aligned.
- Facilitate Communication & Collaboration – Bring people together; reframe issues; and keep discussions focused on productive solutions and outcomes.
- Consultative Selling – Build trust, uncover pain, frame solution concepts, discuss money, and guide decision criteria toward win-win outcomes.
- Drive high level IT outcomes as key member of our MSP delivery team.
- Work collaboratively with other service practices: Cybersecurity/Compliance, Digital Marketing, Professional Services, AI to drive business outcomes.
- Explain Offerings Clearly – Articulate the business value of Microsoft 365, Unified Communications, cloud, and other core solutions.
- Use Core Tools Effectively – Communicate clearly, simplify complexity, and leverage PSA/CRM, Microsoft 365, Teams, Outlook, PowerPoint, Excel, quoting, and AI tools.
- Leverage Sales Engineers and Subject Matter Experts to provide clients with the expertise and specifics of the solutions our clients need.
- Live our values (and yours)
What We’re Looking For
- Proven experience in advisory, consulting, or leadership roles.
- Experience facilitating stakeholder discussions and guiding outcomes.
- Skilled in consultative selling and executive communication
- Business understanding of IT operations, cybersecurity frameworks, compliance, marketing maturity, AI adoption, and UC
- Proficiency with Microsoft 365, Teams, Outlook, PSA/CRM, quoting, and AI-enabled tools.
- Bachelor’s degree in business, IT Management, or related field (other education or professional development in IT, cybersecurity, compliance, marketing, or AI preferred).
Why Join First Call?
- Be part of a company redefining what it means to be an MSP.
- Work with a team that values clarity, accountability, and measurable outcomes.
- Help Montana organizations thrive in a world of technology, compliance, and nonstop change.
- Grow your career in a role designed for the next decade, not the last one.
Salary : $70,000 - $90,000