What are the responsibilities and job description for the Team Lead - Loan Coordinator position at First Business Bank?
Description
Position at First Business Bank
Join us today as the Team Lead - Loan Coordinator!
First Business Bank is aTop Workplaces USA company, learn morehere.
First Business Bank is aTop Workplaces USA company, learn morehere.
At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority - they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other's differences, and a focus on improving our communities, we are confident you'll find the experience is your advantage. We're delighted you're considering joining us!
OVERVIEW:
The Team Lead - Loan Coordinator oversees loan coordination and drives operational excellence across markets for commercial loans. In this role, they partner with bankers to deliver exceptional client experiences while managing and developing Loan Coordinators. Setting service standards, coaching team members, and ensuring compliance through rigorous quality control and regulatory oversight is key. Additionally, focusing on collaboration on process improvements to enhance efficiency and consistency is required.
WORK MODEL: Start date immediate- Based out of our Madison OR Brookfield, WI location, onsite requirements of 3 days per week. Therefore, a local candidate is required.
Specifically, as the Team Lead - Loan Coordinator you will:
- Loan Coordination (50%)
Partner with bankers to provide professional loan support and maintain strong client relationships. Ensure premium client service and trusted partnerships with internal teams and service providers. - Team Leadership & Development (30%)
Manage and develop Loan Coordinators across markets. Set service standards, coach team members, create SLAs, and oversee workforce planning. Support consistency through training, process alignment, and collaboration with the Loan Coordinator Manager. - Quality Control (10%)
Conduct loan file audits and monitor compliance with regulatory requirements. Prepare reports, maintain QC documentation, and collaborate with compliance teams to resolve issues and provide training. - Process Improvement (10%)
Recommend and implement process enhancements to improve efficiency, consistency, and performance across markets.
The successful candidate should have:
- Bachelor's degree in business related field or equivalent work experience
- Commercial loan documentation and servicing experience is required.
- Experience in loan participation documentation and servicing is required.
- Construction loan draw expediting and servicing is required.
- Ability to juggle multiple projects at once, balancing priorities and deadlines.
- Highly organized and detail oriented
- Demonstrated aptitude and curiosity for technology and systems, including emerging tools such as AI; ability to quickly learn, adapt, and leverage digital solutions to drive efficiency and innovation.
Experience the Total Rewards Great People Deserve
As a recognized Top Workplace, we know taking care of our employees and their families directly impacts their success and the success of our company. As part of the Total Rewards package, we take pride in offering eligible employee benefits which include:
- Comprehensive Health, Dental, and Vision plans
- Competitive compensation, with a focus on professional development and internal mobility
- Paid vacation time (15 days minimum per year)
- Paid sick leave (6 days per year)
- 1 day paid volunteer time
- 10 paid holidays (annually)
- Paid parental leave
- 401(k) program with company matching, plus additional profit sharing contribution
- Performance based annual incentive program
- Free and confidential Employee Assistance Program
- Wellness programs
- Education Assistance Program
- Employee Stock Purchase Program
- Plus many other perks and benefits!
Compliance Statement
First Business Bank participates in the E-Verify program. Know Your Right to Work English and Spanish.
First Business Bank is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
If you require a reasonable accommodation for any part of the employment process, please email [emailprotected].
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.