What are the responsibilities and job description for the Commercial Loan Servicing Specialist position at First Business Bank?
Join the winning team at First Business Bank as a Commercial Loan Servicing Specialist!
First Business Bank is a Top Workplaces USA company, learn more here.
First Business Bank is a Top Workplaces USA company, learn more here.
At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority — they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other’s differences, and a focus on improving our communities, we are confident you’ll find the experience is your advantage. We’re delighted you’re considering joining us!
OVERVIEW
This role is an onsite position 8am-5pm Monday-Friday with the flexibility of 1 day remote post onboarding.
This role is an onsite position 8am-5pm Monday-Friday with the flexibility of 1 day remote post onboarding.
Office Location: 3850 Priority Way South Drive, Indianapolis, IN.
We’re looking for a motivated, detail-oriented Commercial Loan Servicing Specialist to serve as a trusted point of contact for our business clients.
In this role, you’ll help clients navigate the day-to-day servicing of their loans while ensuring requests are handled accurately, efficiently, and with exceptional service.
POSITION OVERVIEW:
- Serving as the go-to resource for our business clients
- Processing new business loans efficiently and within established turnaround times
- Managing payoff timelines and releases
- Reconciling monthly audit inspections and reporting findings to management
- Ensuring clients maintain compliance with their agreements
- Utilizing collection skills when needed to support portfolio performance
- Delivering best-in-class customer service with every interaction
- Developing a comprehensive understanding of bank policies, processes, and procedures
POSITION REQUIREMENTS:
- Banking experience preferred
- Able to effectively and professionally communicate with clients and internal team members.
- Self-motivated, independent and able to effectively utilize training and resource materials.
- Proficiency with Outlook, Excel, Word
- Effectively prepare or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues at a satisfactory pace.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.