Teller

Summary: We are seeking a dependable and customer-focused individual to join our team as Teller at our Fort Myers Branch. This role is ideal for candidates who thrive in a fast-paced environment and are passionate about delivering exceptional service.

Reports to: Branch Manager

Essential Duties and Responsibilities:

• Follows and incorporates First Bank’s Core Values and established policies and procedures.
• Provides excellent service to customers, both in lobby and on the telephone.
• Responsible for efficient and prompt customer transactions.
• Receive checking and savings deposits, verify cash and endorsements, receive proper identification for cash bank and issue receipts of deposits.
• Cash checks upon proper verification.
• Process checking and savings withdrawals.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
• Identify counterfeit currency
• Issue cashier’s checks. Cash or Deposit U.S. Savings Bonds.
• Accepts loan payments, verify payment amount and issue receipts.
• Properly supply teller station with forms and supplies, etc.
• Close accounts when requested.
• Follow procedures for dormant accounts
• Balance cash drawer and recyclers daily.
• Ensure end of day is processed and batches are closed out in CSPI.
• Remove full bags of coin from the coin machine and roll coin.
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
• Refer customers to proper department for issues that cannot be resolved at teller line.
• Counts, checks and packages coins and currency.
• Promotes and explains other Bank services such as consumer and mortgage loans, IRA’s, certificates of deposit, safe deposit boxes, traveler’s checks and money orders.
• Performs other duties as assigned to contribute to the overall operation and profitability of the Bank.
• Completes all mandatory compliance-related training within required deadlines and participates in any additional training assignments.
• Maintains regular and reliable attendance.
• Represents the Bank in the community through good customer relations.

Qualifications/Requirements:

• Excellent interpersonal/customer service skills
• Knowledge of Bank products and services
• Proficient in use of standard office equipment and computer.
• Good communication skills.
• Mathematical aptitude
• Ability to work well under pressure in a fast-paced environment
• Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction and Bank exposure to loss or fraud.
• Knowledge of various federal regulations, including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act.
• Tact and diplomacy in working with staff and flexibility and ability to multi-task
• Good organizational and time management skills.

Education/Training/Experience:

• High school diploma or GED required.
• Cash handling or sales experience preferred.
• Prior Customer Service experience preferred.