Digital Payments Specialist

SUMMARY:

The position of Digital Payments Specialist entails the processing of a variety of wire transactions across multiple systems. This function ensures compliance with regulations, troubleshoots payment issues, and provides customer support both internal and external. Requires experience in banking or finance and strong understanding of payment systems and related regulations like AML, BSA, OFAC, and UCC4A. Key duties include accuracy review, data entry, researching and resolving payment exceptions, OFAC and fraud review, liaising with internal and external partners, and maintaining timely and accurate records.

ESSENTIAL FUNCTIONS:

• Transaction Processing: execute advanced payment transactions including incoming and outgoing payments utilizing multiple digital systems. This includes but is not limited to file extraction to upload from online banking systems into multiple wire processing systems. 
• Data Management: review for accuracy, OFAC/BSA and fraud of transactional input from internal bank partners, as well as online banking transactions input from client base. Perform data entry needed, accurately debit and credit appropriate accounts such as DDA and GL.
• Compliance: ensures all payment processing adheres to departmental policies, banking regulations (i.e. AML, Bank Secrecy Act, UCC4A) and industry standards. 
• Customer Service: Perform callbacks on wires when flagged in online banking as suspicious (escalate to Risk when warranted), callbacks on wires $250,000 and greater, respond to inquiries from customers and internal teams regarding payment orders, research, and confirmations. 
• Liaison and Collaboration: act as point of contact between bank and third-party vendors, technical personnel, and other business units, collaborating to resolve issues. 
• Possess knowledge and understanding of bank operations. Assist in ensuring daily, monthly and quarterly responsibilities are completed as assigned. 
• Complete daily transfers as required for any agency associated with wire processing and as needed for balancing. 
• Maintain all appropriate and necessary documentation for wire functions and provide to auditor and examiners as requested and instructed. 
• Implement and provide various statements and reports, as needed. 
• Participate in conversions and acquisitions as needed and assigned. 
• Assist with new software releases and wire system updates. Including testing and validation of new or updated functions. 
• Completes annual compliance courses. 
• Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. 
• Adheres to all levels of our Service Excellence standards. 
• Performs other duties as required.

GENERAL QUALIFICATIONS:

Knowledge & Experience:  These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED); or the equivalent combination of education and experience. 
• Minimum 2 years banking or financial experience.
• Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. 
• Intermediate knowledge of Bank operations and other Bank operational policies and procedures. 
• Excellent organizational and time management skills - ability to work with minimal supervision. 
• Intermediate skills in computer terminal and personal computer operation; word processing, spreadsheet and specialty software programs. 
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. 
• Wire Room employees have been designated as essential employees requiring office or VPN access in event of inclement weather/disaster etc., as defined by the Bank’s BCP.

Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration.  A valid driver’s license is required.  Must have the ability to stand, walk, sit and use hands and fingers.  Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.  The environment is a professional office with standard office equipment.

Cognitive Requirements:  Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment.  Must be able to pay close attention to detail and be able to work as a member of a team.  Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations.  Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.