What are the responsibilities and job description for the Communications Readiness Specialist position at First Bank?
SUMMARY:
The position of Readiness Communications Specialist will plan and manage communications using internal platforms and will be responsible for continuing to enhance internal communications through innovative ideas. The Readiness Communications Specialist will partner with line of business partners to coordinate and support ongoing communication needs.
ESSENTIAL FUNCTIONS:
- Develop and manage associate engagement communications, special projects, and support leadership and Service Excellence messaging.
- Partners with project managers, trainers, key stake-holders and subject matter experts on initiatives requiring associate behavior change or knowledge acquisition to develop communication strategy and implementation plan.
- Partner with lines of business to develop and manage communications related to departments and roles throughout the bank.
- Helps define audiences and content related to role-based communications to ensure associates are seeing content related to their role.
- Uses tools and analytics to determine how associates interact with content to support content consumption.
- Stay up-to-date and trained on current communication tools including intranet platforms and visual communication tools for video development.
- Partner with Marketing to highlight social media content and associate stories internally.
- Partner with Marketing to highlight and promote successful branch campaigns to our retail teams.
- Manages all business disruption communications for the bank including inclement weather, branch closures, technology disruptions, and other disruptions.
- Ensure all communication materials adhere to brand standards and all content is accurate and up to date.
- Completes annual compliance courses.
- Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
- Adheres to all levels of our Service Excellence standards.
- Performs other duties as required.
GENERAL QUALIFICATIONS:
Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.
- 10 years of banking experience.
- Bachelor’s degree preferred; concentration in communications, user experience, or business administration.
- Proficient in Microsoft Office applications including Word, PowerPoint, and Excel.
- Strong analytical skills, customer focus and mindset.
- Ability to use data and analysis to determine next actions.
- Adherence to tight deadlines.
- Extremely detail-oriented, with clear and proven organizational, verbal, and written communication skills.
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.