Financial Service Representative I

JOB SUMMARY:  This position is responsible for assisting customers with their financial needs.  Specifically, the position of FSR I will handle all customer deposit needs, account openings and maintenance in the branch. The FSR I position will also have limited teller back-up responsibilities.

ESSENTIAL JOB FUNCTIONS:

• Complete Deposit Training within first 3-months of employment.

• Greet customers entering the bank and direct customers to the appropriate area for assistance.

• Answer calls for Loan Officers and other Financial Service Representative’s as needed. I.E. Loan Exception collection and PD management.

• Open deposit accounts including checking, savings, CDs and IRAs, rent safe deposit boxes and provide access to safe deposit boxes.

•  Assist customers with account maintenance including printing temporary checks, accepting check orders, processing stop payments, accepting customer information (CIF) changes, transferring funds, etc.

• Market all bank products by determining customer needs from conversations or customer relationships such as Visa Merchant, Remote Deposit, Cash Management and Trust Investments.

• Manage instant issuance of debit cards for customers as needed.

• Must be able to meet attendance and punctuality standards.

• Effectively work and cooperate with supervisors, co-workers and customers.

• Typically, will have 0-2 years’ experience

• Follow the direction of the supervisor.

• This position is part of a structured, progressive career path. FSR l and FSR ll roles are developmental in nature and are not intended to be permanent positions. Employees are expected to demonstrate continuous skill development, increased independence, and successful completion of required training in order to progress to the FSR ll level within a reasonable timeframe, as determined by performance standards and business needs.

ADDITIONAL RESPONSIBILITIES:

• Perform other duties and projects as required by management.

MINIMUM QUALIFICATIONS FOR CONSIDERATION:

• 1-3 Years previous banking experience or knowledge with exposure to deposit and lending areas preferred.

• Associates or Bachelor’s degree in Accounting, Finance or other business-related area preferred.

• Experience or education should include clerical, administrative, customer service and sales work.

• Proficient computer, 10 key, and typing skills.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to compute basic math functions as well as ratios, yields, percentages.

• Strong verbal and written communication skills.

• Strong interpersonal skills: able to work well with a wide range of people.

• Strong organizational and time management skills.

• Demonstrate dependability through good attendance and adherence to timelines and schedules.

• Strong follow through on projects and deliverables.

• Strong analytical and problem-solving skills.

• Demonstrate resourcefulness and ability to take initiative in development and completion of projects.

• Strong sense of customer service.

• Strong proficiency in pc applications, including Windows, Excel, Microsoft Word and other Microsoft applications.

PAY SCALE:

All pay scale discussions will be had with the Regional President based on the current compiled salary information by market; Metro:  Norman, Edmond – OKC, Mid-Market: Ardmore, Perkins, Stroud, Duncan, Rural: Waurika, Healdton, Lindsay, Wellston.

PHYSICAL REQUIREMENTS:

This work is sedentary and requires the following physical activities:

• Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.

• Frequent lifting (up to 25 pounds of paper supplies or minor office equipment).

• Driving to client locations and other sites as needed.

WORKING CONDITIONS:

• Normal office environment.

NOTE:  The above statements are intended to describe the general nature and level of work performed by an employee in this position.  These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

First Bank & Trust Co. is an Equal Opportunity Employer and is committed to providing an environment free of harassment and discrimination. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at 580-255-1810.