Universal Banker

A Universal Banker can service a customer both at a teller window as well as at a customer service desk, depending on the needs of the customer in front of them. The primary role of a Universal Banker is to hold conversations with customers, understand their needs, and match financial solutions the bank offers to help the customer achieve Financial Well-Being, in a friendly, ethical, and efficient manner. Universal Bankers may process deposits and pay out funds in accordance with bank procedures; record all transactions accurately and balance each day's operations. Hours vary and include Saturdays. 

Job Responsibilities 

1. Customer   Service and Sales.

2. Educate customers on solutions that meet   their needs, including new accounts, services, and digital

3. Make complete recommendation to ensure   Financial Well-Being of the customer (cross selling)

4. Engage customers by following up through   onboarding or campaigns

5. Maintenance accounts by changing addresses   and names; order checks and close accounts as needed. 

6. Assist customers by answering financial   questions, expose fraud, explain bank services and service charges

7. Open/Close Night Drop with dual control   processes for various Night-Drop and mail. 

8. Other Duties as Assigned.

Competencies Required 

1. Competency #1: Customer Relations

· The   degree which customer service and professional rapport is demonstrated in the   day-to-day business environment. Such   as being polite and attentive, or focused on the needs of the customer.

2. Competency #2: Attitude

· The   degree to which one is positive, constructive, and supportive toward   customers, employees, and the company. The level of enthusiasm and commitment   demonstrated in job performance.

3. Competency #3: Accountability

· The   degree which one is answerable and responsible for actions and performance   either individually or on a team

4. Competency #4: Teamwork & Cooperation / Organization   Relations

· The   degree to which the employee works with peers and other internal departments   to create a collaborative, cooperative, and productive working   environment. The level of response to   customer requests, both internally and externally. Anticipation and control   of obstacles. The level of demonstrated team, sensitivity, support, and   respect. 

5. Competency #5: Attention to Detail

· The   level at which tasks are performed carefully, accurately, and in accordance   with specific instructions. Consistency of work quality and compliance with   standards, requirements, and expectations. The tracking of numerical data and   detailed organizational information, and the careful application of grammar,   spelling, and punctuation rules.

6. Competency   #6: Job Knowledge (Basic)

· The   level of knowledge, skills and education required to perform job duties, and   their application to job functions. Commitment to expanding knowledge,   skills, and/or education.

7. Competency   #7: Productivity

· The   level of work output or efficiency as compared to a standard or compared to   others. The ability to use time and resources well.