Flooring Store Customer Invoicer & Store Support Associate

Job Overview

Full job description

Position Overview:

We are looking for a motivated and dependable Associate to join our team. This position combines inside sales, customer service, order processing, invoicing, and store restocking.

The ideal candidate is comfortable working with contractors, homeowners, and walk-in customers, has strong attention to detail, and can manage multiple responsibilities throughout the day.

Key Responsibilities

• Assist customers with selecting flooring products, including hardwood, LVP, carpet, trim, flooring accessories, and finishing products.
• Answer incoming phone calls and assist customers with product questions, pricing, availability, and orders.
• Process customer purchases and prepare sales orders, invoices, and quotes accurately.
• Enter orders into the company's computer/POS system and ensure customer information and product quantities are correct.
• Coordinate with warehouse staff to ensure customer orders are pulled and prepared correctly.
• Follow up with customers regarding orders, special requests, product availability, and deliveries.
• Provide knowledgeable and professional customer service to contractors, builders, designers, and homeowners.
• Maintain organized product displays and samples throughout the showroom.
• Restock showroom and store shelves throughout the day and ensure products are properly displayed and labeled.
• Monitor inventory levels and communicate low-stock items to management.
• Keep the sales area, showroom, and customer-facing areas clean and organized.
• Assist with receiving, organizing, and displaying samples and merchandise when needed.
• Handle customer concerns professionally and work toward resolving issues quickly.
• Work closely with management and warehouse personnel to ensure smooth daily store operations.
• Perform additional sales, customer service, and store duties as needed.

PTO and Sick Days:

• 7 Sick Days from Day 1.
• 14 Vacation Days (PTO) ( 7 days After 6 Months, 14 days after 12 Months)
• PAID ONCE ON THE 5TH OF EVERY MONTH DIRECT DEPOSIT
• Start Pay $3250 (Gross Pay) / Raise after 3 Month Evaluation

Optional Benefits:

401k benefits (After 1 Yr of Employment)

HealthCare Benefits (After 1 Yr of Employment)

Job Type: Full-time

Pay: From $3,600per month

First month would be training month pay would be $3,450 for first month

Benefits:

• 401(k)
• Health insurance
• Paid time off

Application Question(s):

• Do you have any experience in the flooring or construction industry?

Experience:

• Sales : 1 year

Language:

• Spanish (Preferred but not necessary)
• Portuguese (Preferred but not necessary)

Work Location: In person

Pay: From $3,600.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Work Location: In person

Salary : $3,250 - $3,600