What are the responsibilities and job description for the VP, Division Exchange Manager position at First American?
Who We AreJoin a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We Do
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
WHAT YOU'LL DO
- Serve as the primary national contact for new reverse exchange inquiries referred by clients, sales professionals, operations teams, and other business partners.
- Clarify responsibilities, deliverables, deadlines, and communication expectations for all involved parties.
- Oversee deal-volume management and provide flexible support to the reverse exchange team during periods of increased volume, complex transactions, employee absences, or other business needs.
- Track and evaluate reverse exchange inquiries, transaction volume, referral sources, conversion rates, and revenue results; identify opportunities to improve performance and support the continued growth of the reverse exchange business.
- Develop and deliver training for sales and operations employees regarding reverse exchange fundamentals, appropriate client situations, intake requirements, transaction timing, common challenges, and escalation procedures.
- Identify, develop, and implement standardized processes, tools, and best practices that improve the consistency, efficiency, and scalability of reverse exchange operations.
- Participate in client presentations, educational meetings, webinars, or other business-development activities involving reverse exchanges.
- Build strong working relationships across national sales, operations, and reverse exchange functions.
- Engage with executive leadership team on hiring needs, performance management, resources, and tools required for the reverse exchange team.
WHAT YOU'LL BRING
Required Education, Experience, Certification/Licensure
- Bachelor's degree or equivalent combination of education and experience
- Advanced degree preferred
- 12 years demonstrated experience managing complex cross functional units or groups
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Demonstrated competency in creating and executing on strategic plans
- Proven track record of leading large, complex projects, including reverse 1031 Exchanges and build-to-suit 1031 exchanges, with multiple internal and external stakeholders and driving organizational change
- Demonstrated success with meeting the needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
- Possesses and applies comprehensive knowledge of principles, practices, and procedures of particular field of specialization to the successful execution of multiple complex projects
- Strong experience and knowledge of functional tools and infrastructure
- Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions
- Possesses strong problem solving, collaboration, critical thinking, team building, and presentation skills
- Results oriented with strong time management and project management skills, and must be highly organized and driven to succeed
- Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
Salary : $135,100 - $180,150