What are the responsibilities and job description for the Sr. Default Loan Servicing Specialist - Asset Management/REO - ServiceMac (Hybri position at First American?
Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoThe Default Loan Servicing Specialist - Asset Management serves as a crossfunctional, utilitystyle specialist supporting all facets of REO liquidation across USDA, VA, and Asset channels, while also providing coverage for FHA Post Sale workflows.
Candidates selected for this role must be comfortable working on a hybrid schedule, 3 days onsite and 2 days remote.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
WHAT YOU'LL DO
REO Liquidation Support (USDA, VA, Asset)
- Assist with REO activation processes and MSP updates.
- Coordinate occupancy checks, broker assignments, and valuation ordering.
- Monitor preservation requirements and vendor communications.
- Support CashforKeys workflows for occupied REO assets.
- Review valuations and support claim processes.
- Manage REO closing workflows.
FHA Post Sale Workflow Coverage
- Support FHA conveyance timelines and HUD claim readiness.
- Assist with CWCOT/2nd Chance reviews and auction coordination.
- Monitor eviction status and coordinate with legal teams.
- Support Title Curative reviews.
Compliance & Documentation
- Maintain accurate loan documentation across MSP and related repository systems.
- Ensure compliance with investor, insurer, and agency guidelines.
- Apply updates from policy and regulatory changes.
CrossFunctional Collaboration
- Support multiple teams depending on operational demand.
- Communicate risks, status updates, and escalations.
- Participate in audits, QC, and billing rule refinement.
WHAT YOU'LL BRING
Education, Experience, Licensure and Certifications
- 2-3 years experience in property preservation, REO, asset management, or default servicing.
- Familiarity with USDA, VA, and FHA postsale processes.
- Strong knowledge of MSP, LoanSphere, Yardi/P260, FHA Connection.
- Strong communication and problemsolving skills.
- Experience handling multiple loan types.
- Vendor oversight experience.
- Understanding of REO valuation methodologies.
Competitive Salary and Benefits Include:
- Medical, Dental and Vision Insurance
- Company-paid Life Insurance, Vacation and Holiday Pay
- 401k Retirement Plan Contribution
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.