What are the responsibilities and job description for the Regulatory Change Management Analyst (Remote) position at First American?
Who We Are
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
What We Do
Professionals in Change Management are responsible for helping individuals and teams successfully adopt new processes, technologies, or organizational strategies. They plan and execute activities that prepare, support, and guide employees through transitions—reducing resistance and increasing engagement. Their work focuses on the people side of change, using structured methods to ensure changes are understood, embraced, and sustained. They enable projects and initiatives to achieve their intended business outcomes through effective human adoption.
What You'll Do:
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
What We Do
Professionals in Change Management are responsible for helping individuals and teams successfully adopt new processes, technologies, or organizational strategies. They plan and execute activities that prepare, support, and guide employees through transitions—reducing resistance and increasing engagement. Their work focuses on the people side of change, using structured methods to ensure changes are understood, embraced, and sustained. They enable projects and initiatives to achieve their intended business outcomes through effective human adoption.
What You'll Do:
- Monitor proposed and newly enacted federal and state laws and regulations, GSE guidelines, government agency and investor requirements (“Regulations”) that may be applicable to ServiceMac’s servicing business activities, corporate governance and financial operations. Inform business leaders of material upcoming changes.
- Conduct preliminary applicability assessments to determine whether new or amended Regulations impact ServiceMac’s business activities.
- Prepare clear, concise regulatory summaries translating technical regulatory language into business-relevant requirements for operational leaders.
- Develop citation reports or regulatory requirement matrices for complex Regulations to support implementation efforts.
- Enter newly enacted Regulations into the regulatory change management system of record, ensuring completeness and accuracy of required data fields (e.g., citations, effective dates, impacted functions, risk categorizations).
- Participate in inter-departmental meetings to discuss Regulations and drive implementation.
- As needed, support the Senior Regulatory Change Management Specialist by:
- Coordinating impact assessments with affected departments.
- Participating in cross-functional meetings to review regulatory requirements and track implementation activities.
- Assisting in tracking assigned action items and implementation milestones within the system of record.
- As needed, provide policy and procedure support by drafting, revising, and editing company policies and procedures under the direction of Compliance leadership.
- Bachelor’s degree or an equivalent combination of education and relevant experience.
- 2 years of mortgage servicing experience required.
- Proven ability to read, interpret, and apply laws, regulations, and policy requirements.
- Strong knowledge of mortgage servicing regulations, compliance standards, and operational practices.
- Self‑motivated, detail‑oriented, and able to work independently.
- Skilled at managing multiple priorities and responding quickly to urgent issues.
- Strong interpersonal, organizational, time‑management, and collaborative skills.
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Salary : $64,300 - $85,700