What are the responsibilities and job description for the Escrow Operations Manager position at First American?

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

We are hiring an Escrow Operations Manager for our Inland Empire branches. As the Escrow Operations Manager, you will be responsible for establishing, streamlining, and managing processes, procedures and programs related to escrow operations and support functions.You will manage and lead teams who perform a wide range of duties related to escrow operations and partner with and act as a liaison between groups to ensure that compliance, policy adherence, production goals, and timelines are met.

This positioncan work out ofone of our Riverside or San Bernardino County offices.

What You'll Do

Manages work activities and escrow operational / support functions at the regional level for the Inland Empire.
Balances workloads among in office and remote employees.
Ensures employee conformance to established practices and proper training of staff.
May support residential and / or commercial transactions.
Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies.
Acts as a liaison with Escrow/Branch managers and leaders of other functions/ operations/ business units and provides feedback and resolution on escalated issues, process issues/changes and results. Coordinate and monitor efforts between groups. Represents escrow's involvement with changes to processes.
Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration.
Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Identifies training needs for subordinates. Makes hiring and compensation recommendations.

Knowledge and Skills/Technology Used

Strong process skills required; detail oriented.
Strong computer skills and knowledge of company operating systems/applications.
Strong problem-solving and customer service skills.
Ability to lead/sought out for advice.
Able to manage competing priorities.
Successful track record designing, developing, and executing complex projects.
Can influence the thinking of or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships.
Strong communication skills with the capacity to communicate the function's vision and the department's direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics.

Typical Education

High School diploma or equivalent.

Typical Range of Experience

5 years of escrow industryexperience.
Supervisory or management experience preferred.
Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

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Escrow Operations Manager

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