What are the responsibilities and job description for the Default Loan Servicing Specialist - Property Preservation - ServiceMac position at First American?
Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoA Property Preservation Specialist is responsible for maintaining, securing, and preserving real estate assets-primarily those that are vacant, in default, or foreclosed. This role ensures properties meet investor, insurer, agency, and company guidelines, and comply with all local, state, and federal regulations. The specialist acts as a steward for property condition, value, and compliance, often working with vendors, contractors, and internal teams to execute preservation activities.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
WHAT YOU'LL DO
- Oversee Property Inspections: Perform initial, subsequent, and specialized inspections (e.g., FEMA, occupancy verification) to assess property condition and identify preservation needs.
- Secure and Maintain Properties: Ensure vacant properties are winterized, secured, and maintained (lawn care, debris removal, repairs, pool securing, etc.). Address code violations and municipal/HOA requirements.
- Vendor Management: Review bids, manage contractors, and oversee preservation work to ensure timely, cost-effective completion per investor guidelines.
- Compliance: Maintain strict adherence to regulatory requirements and investor/insurer guidelines. Stay current with changes in laws and regulations affecting property preservation.
- Documentation: Maintain accurate records of inspections, preservation activities, expenses, and communications. Document all actions in servicing systems and ensure proper reporting.
- Collaboration: Coordinate with internal departments, external partners, and stakeholders to resolve issues and ensure properties are preserved according to standards.
- Risk Management: Monitor for risks such as code violations, hazard claims, and occupancy changes. Proactively address issues to avoid regulatory infractions and financial losses.
WHAT YOU'LL BRING
- Experience: At least 2-3 years in property preservation, asset management, or a related field.
- Knowledge: Strong understanding of local, state, and federal regulations, investor/insurer guidelines, and industry standards for property preservation.
- Technical Skills: Proficiency with property management software (e.g., MSP, LoanSphere, Yardi, FHA Connection), Microsoft Office, and digital documentation tools.
- Vendor/Contractor Management: Experience working with vendors and contractors in a property preservation setting.
- Communication: Excellent oral and written communication skills, including the ability to coach, motivate, and collaborate with teams.
- Organizational Skills: Strong attention to detail, ability to multitask, prioritize, and work independently under pressure to meet deadlines.
- Initial and subsequent property inspections
- Securing vacant properties (lock changes, boarding, winterization)
- Lawn and landscape maintenance
- Debris and personal property removal
- Addressing code violations and municipal requirements
- Managing bids and work orders for repairs
- Coordinating utility management and vacant property registration
- Preparing reports and documentation for compliance and audits
- Medical, Dental and Vision Insurance
- Company-paid Life Insurance, Vacation and Holiday Pay
- 401k Retirement Plan Contribution - dollar for dollar match (up to 5%) with immediate vesting
Candidates selected for employment will be required to successfully complete a background check, credit check and drug screening as a condition of employment, where permitted by applicable law.
What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.