What are the responsibilities and job description for the Customer Relations & Office Support Coordinator position at First American Solar?
Customer Service & Office Coordinator (Full-Time, Remote)
First American Solar was built to assist families and business owners in effortlessly generating their own electricity and lowering overall electricity costs. We strive to provide our clientele with maximum transparency by educating them and making the decision to switch to solar as simple as possible. Our team of professionals delivers high-quality, affordable energy solutions to both residential and commercial buildings.
Job Description:
We are looking for a full-time Customer Service & Office Coordinator to join our team remotely. In this role, you will support daily operations, manage communication across departments, and ensure an excellent experience for both solar and roofing customers from start to finish.
Responsibilities:
- Serve as a main point of contact for customer updates and questions
- Coordinate with permit technicians, runners, interconnection teams, field project managers, and suppliers
- Track project progress and keep customers informed through all stages: approval, site survey, design, engineering, permitting, installation, inspection, and PTO (Permission to Operate)
- Pull permits and schedule inspections for roofing projects
- Assist project managers with communication and coordination for our roofing division
- Schedule and follow up on service calls
- Maintain organized project records using platforms like PipeDrive and Trello
- Provide general clerical and administrative support as needed
Requirements:
- Experience in customer service and administrative coordination
- Solar or roofing industry experience strongly preferred
- Strong communication, multitasking, and organization skills
- Professional, friendly, and detail-oriented
- Familiarity with CRM and project management tools
- Self-starter with the ability to work independently from home
Details:
- Full-time (40 hours per week)
- Remote (work from home)
- Independent contractor position (1099)
- Salary: $4,000 per month
Please submit your resume and a brief cover letter explaining why you’re a great fit for this role.
Salary : $4,000