What are the responsibilities and job description for the Senior Solutions Engineer - Merchant Services position at First American Payments Systems, L.P.?
Why join us: There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization. We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Hybrid schedule, allowing you flexibility to work from home/remote several days per week Own complex pre-sales engagements for ISV and enterprise prospects, translating business needs into scalable solutions on our payments APIs/SDKs. You’ll lead discovery, design architectures, deliver outcome-driven demos/POCs, de-risk integrations, and partner with AEs, Product, and Implementation to accelerate time-to-value and win rates. Lead technical discovery and map use cases to platform capabilities; translate requirements into technical solution guides; include success criteria, risk and proposed implementation plan. Configure and deliver technical demos/POCs to showcase capabilities such as hosted payment vs embedded form set-ups to influence multi-stakeholder decisions with Sales Reps. Maintain and continuously improve Deluxe's demo flows, technical solution guides, diagrams, Postman/SDK packs, objection handling, and reusable demo flows. Collaborate cross-functionally to integrate solution insights into product feedback loops, roadmap inputs, API enhancements and documentation needs. Coach/peer-mentor Solutions Consultants; model best practices in discovery, storytelling, and documentation. Serve as technical lead on RFPs and enterprise evaluations. Basic Qualifications Education and Experience: Bachelor’s degree and 3 years of relevant experience or HS/GED and 7 years of relevant experience Fluency in API integrations (JSON), HTML, CSS Proven enterprise demo/POC ownership, value selling and executive communication. Preferred Qualifications Payments domain expertise: Understands end-to-end payment flows and the ecosystem of gateways, acquirers, token vaults, and ISV partners. Experience with implementation/support; contributions to onboarding or continuous learning programs. 4–6 years in Solutions/Sales Engineering or Technical Consulting Customer-centric & consultative: Adept at identifying client pain points and aligning technical solutions with business outcomes. Payments domain expertise: Understands end-to-end payment flows and the ecosystem of gateways, acquirers, token vaults, and ISV partners. Cross-functional collaboration: Comfortable working with Sales, Product, Implementation, and Compliance teams. Clear communicator: Able to translate technical concepts for non-technical stakeholders and present complex architectures simply. Customer-centric & consultative: Adept at identifying client pain points and aligning technical solutions with business outcomes. Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.