FA Manager, Application Care Team

Now is your chance to join an organization that drives change. We’re a company that’s consistently on top employer lists. Why join us: There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization. We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. The Manager, Application Care Team (ACT) is responsible for overseeing the onboarding process for pended applications, with a focus on maximizing account activations and reducing onboarding friction for our merchants and our sales partners. Additionally, they are highly focused on measuring pend metrics and departmental performance to drive accountability both within their own team as well as the departments they work most closely with. Job Functions Oversee Application Care Team, ensuring they are meeting objectives regarding productivity and KPI’s (queue metrics, onboarding SLA’s, portfolio review scores, etc.) Cultivate in-depth relationships with our sales partners to provide streamlined onboarding and client support experiences, while educating them on ways to anticipate and/or resolve pended applications more efficiently Strategically measure and analyze pend metrics and departmental performance to spotlight areas where we may introduce process improvements either through education/training, policy changes and/or technology Partner with FA Manager, Credit to promote a culture of frictionless onboarding, optimizing workflows to eliminate avoidable pends. Basic Qualifications: Bachelor's Degree in Business related field, or HS Diploma/GED and 4 years of experience in a related field; 2 years of people management experience Preferred Qualifications: 4 years of merchant acquirer/payments processor experience, preferably with a focus supporting internal/external sales partners Additional Basic Qualifications: Must be 18 years of age or older Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.