What are the responsibilities and job description for the Sales Support Product Specialist - Merchant Services position at First American Payments Systems, L.P.?
This is a HYBRID opportunity at 100 Throckmorton Street, Fort Worth, TX 76102 WHO YOU ARE: Are you a natural communicator with a passion for product and sales enablement? Do you thrive at the intersection of technical knowledge and customer success? Are you able to translate product capabilities into clear, compelling stories that helps sales close deals? Do you enjoy demoing a solution to a potential client, or training an internal team on a new feature, bringing clarity, confidence, and enthusiasm to every conversation? Are you curious, proactive, and comfortable working cross-functionally to make sure the sales force is always prepared, supported, and set up to win? ABOUT US: Deluxe Merchant Services is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. Follow us on LinkedIn RESPONSIBILITIES: As a Sales Support Product Specialist, you will be the critical link between our product suite and the merchant-level sales force. Your primary role will be to understand our portfolio in depth and ensure that the right products are matched to the right customer needs. This includes delivering compelling product demos, creating enablement materials, and supporting smooth operational implementation. Conduct product training sessions and demonstrations for merchants and partners. Ensure operational readiness for new products and features, Collaborate with the marketing team to create necessary content Support merchant level salespeople with solutioning using the optimal product from our product suite Apply knowledge of product functionality and pricing to real world use cases Create training (use cases, functionality, boarding/installation, support, pricing and marketing resources) to produce content to ensure sales understands all aspects Ensure operational readiness when new products are launched and work closely with operations to enable a smooth application and boarding/installation process that is understandable Spend time understanding all of the products offered including functionality, usability, pricing, as well as support and fulfillment nuances. Become and maintain the status of a subject matter expert on all products offered by a combination of hands-on analysis of the product, training and direct discussion with product vendors Partner with Marketing to create content for flyers, brochures and sell sheets as well as web and social media content BASIC QUALIFICATIONS: (Required) Bachelor’s degree in business; OR HS/GED and equivalent experience in Business or Technical or related field 1 year of experience in Product Management and Sales Support Must be 18 years of age or older PREFERRED QUALIFICATIONS: (Desired but not required) Bachelor’s degree in business 3 years’ experience in product-oriented sales, support or technical knowledge. Experience in payment industry, sales support and/or product management Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.