IT Field Technician

Overview
Join our dynamic team as an IT Field Technician and become a vital part of delivering top-tier technical support across diverse environments. In this role, you will be the frontline expert responsible for troubleshooting, maintaining, and optimizing IT infrastructure and hardware in the field. Your energetic approach will ensure seamless technology operations, empower end-users, and contribute to the overall efficiency of our organization. This paid position offers an exciting opportunity to develop your skills in a fast-paced, supportive environment while making a tangible impact on daily business functions. Strong interpersonal skills are essential, as you’ll interact with executive-level clients daily.

Responsibilities

• Perform hands-on desktop fixes when remote tools aren’t suitable, including hardware repairs and replacing defective parts.
• Install and configure hardware, software, and peripherals across network infrastructure.
• Diagnose and resolve software issues.
• Provide onsite desktop/laptop support: setup, configuration, imaging, and deployment.
• Onboard and off-board users, including account creation and password support.
• Handle service desk requests via phone, web portal, and email courteously and efficiently.
• Test, image, and clean PCs, laptops, monitors, printers, and related hardware.
• Use remote tools and diagnostic utilities to resolve issues.
• Install antivirus software and keep definitions current.
• Perform preventative maintenance on workstations, printers, and peripherals.
• Maintain strong relationships with clients and colleagues.
• Uphold company safety and security standards.
• Escalate unresolved tickets to MSP Help Desk or management.

Requirements

• Associate’s degree in Computer Technology or related field, and/or 2 years of hands-on break-fix experience with laptops and desktops.
• Broad technical knowledge spanning hardware, software, operating systems, networks, and security.
• Strong proficiency in Office 365 administration.
• Experience with Windows 10/11 and Microsoft Servers
• Excellent communication and customer service skills, with strong listening and problem-solving abilities.
• Ability to work quickly and autonomously under pressure, with attention to detail and confidentiality.
• Strong analytical and organizational skills.
• Valid driver’s license, reliable transportation for onsite visits and adequate auto insurance.
• Ability to lift heavy equipment and work after-hours and/or weekends, as needed.

Benefits

• Health insurance
• Paid time off
• Mileage reimbursement

Schedule

Monday–Friday, with weekends as needed.

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• Do you have experience with Windows 10/11 and Microsoft Servers?
• Do you have valid Georgia driver’s license, reliable transportation for onsite visits and adequate auto insurance?
• Do you have experience installing and configuring hardware, software, and peripherals across network infrastructure?
• Do you have proficiency with Office 365 administration?

Education:

• Associate (Preferred)

Experience:

• hands-one break-fix experience with laptops and desktops: 2 years (Preferred)

Work Location: Hybrid remote in Monroe, GA 30655

Salary : $40,000 - $50,000