Client Relations/Project Management at Manager Marketing Agency

Job Description

Job Description

As an Client Relations / Project Management Manager at Firm Media, you will be responsible for leading a team of Account Executives, ensuring they deliver exceptional client service and achieve their goals as well as maintaining your own list of clients. You will serve as a bridge between the team and senior management, playing a crucial role in strategic planning, client relationship management, and team development.

RESPONSIBILITIES

Team Leadership : Lead, mentor, and motivate a team of Account Executives, setting performance expectations and providing ongoing coaching and feedback.

Client Relationship Management : Oversee the management of client accounts, ensuring client satisfaction and the successful execution of projects.

Strategic Planning : Collaborate with senior management to develop and implement strategic account plans that drive growth and revenue.

Problem Solving : Proactively identify and resolve client issues, leveraging your experience to guide the team in exceeding client expectations.

Performance Monitoring : Monitor the performance of the Account Executive team, track key performance metrics, and implement improvements as needed.

Project Oversight : Coordinate and manage high-profile client projects, ensuring they are completed on time and within budget.

Collaboration : Participate in high-level client meetings, offering strategic insights and solutions to enhance client relationships.

QUALIFICATIONS

Bachelor's degree in marketing or equivalent work experience.

Proven leadership experience, with a track record of successfully managing and mentoring teams, ideally in an account management or related role.

Strong problem-solving skills with the ability to think strategically while making sound decisions that benefit both clients and the company.

Excellent communication and interpersonal skills, including the ability to effectively communicate with clients, team members, and upper management.

Detail-oriented with the ability to manage multiple tasks simultaneously, ensuring that both client needs and team performance are met.

Proficiency in project management, with a demonstrated ability to oversee complex projects and ensure their successful completion.

Strong leadership skills and the ability to work well both independently and as part of a team, fostering collaboration and a positive work environment.

Other duties as assigned by the Brand Director

KEY ATTRIBUTES

Lead by example

Be an example to and influence your peers positively.

Exhibit a strong work ethic, punctuality, and a commitment to your responsibilities.

Have a positive attitude and approach, inspiring others.

Accountability

Embrace ownership of your actions and responsibilities within a team framework.

Honor your commitments and focus on delivering high-quality on time.

Work collaboratively to rectify issues as they arise while ensuring their recurrence.

Professionalism

Uphold a high standard of professionalism with fellow team members, clients, and stakeholders.

Communicate thoughtfully and respectfully.

Represent the company's core values.

Solve Problems Proactively

Look for and anticipate potential challenges. Where possible, proactively seek out solutions before they escalate.

Contribute with innovative ideas.

Collaborate efficiently with your team. Tackle issues head-on and be a problem-solver.

Seek Continuous Improvement

Embrace a growth-oriented mindset, actively pursuing opportunities to elevate your skills and knowledge.

Stay up to date with industry trends and breakthroughs.

Engage in workshops, seminars, and training sessions.

Positivity

Embody positivity in your interactions, inspiring a constructive and uplifting atmosphere within the team.

Approach challenges with an optimistic outlook, driving motivation and resilience.

Foster a culture of encouragement and support.