Security Service Sales Associate

Founded in 1984, Firetrol Protection Systems is a national leader in fire protection and life safety services. The Oklahoma City branch is currently seeking an Entry-Level Security Service Sales Associate to join our team of industry-leading fire protection and security professionals.

Firetrol Protection Systems is seeking a motivated Entry-Level Security Service Sales Associate to support our growing Security Department. This position is ideal for someone who wants to build a career in sales while gaining hands-on experience in customer service, commercial security systems, and service operations.

This role combines inside sales, customer support, and operational coordination. Under the guidance of Security Department leadership, you will assist customers with service requests, review security inspection reports, identify service opportunities, prepare quotations, and support the department in delivering exceptional customer service.

As your knowledge and experience grow, you will begin managing assigned customer accounts, developing new business opportunities, and working toward advancement into a Security Service Sales Representative role.

Primary Responsibilities:

· Respond to customer service requests by phone and email, gather the necessary information, and coordinate with the appropriate Firetrol team members.

· Review security inspection reports, completed time-and-material (T&M) service tickets, and technician recommendations to identify repair and service opportunities.

· Prepare and follow up on quotations for repairs, replacements, system upgrades, and deficiency corrections.

· Assist with selling and renewing recurring inspection and preventive maintenance agreements for commercial security systems.

· Maintain consistent communication with customers regarding quotations, recommended repairs, service status, and follow-up needs.

· Build strong customer relationships by providing timely, professional, and reliable support.

· Coordinate with technicians, service coordinators, managers, and operations personnel to confirm customer needs and develop accurate scopes of work.

· Help customers prioritize repairs and upgrades based on system condition, operational needs, and available budgets.

· Maintain accurate customer, opportunity, quotation, and follow-up information in the Firetrol CRM system.

· Support the growth of established service accounts through renewals, additional services, and multi-line sales opportunities.

· Develop prospecting and account-management skills while gradually assuming responsibility for assigned customers and new business opportunities.

· Obtain and maintain the applicable Oklahoma Department of Labor security license for sales or technician work, as required for the position.

Required Qualifications:

· High school diploma or equivalent.

· Excellent verbal and written communication skills.

· Strong organizational and time-management abilities.

· Comfortable communicating with customers by phone and email.

· Basic computer skills, including Microsoft Office.

· Ability and willingness to learn technical products and services.

· Self-motivated, dependable, and interested in building a career in sales.

· Ability to manage multiple customer requests and priorities.

Preferred Qualifications and Experience:

The following experience is helpful but not required:

· Customer service, inside sales, or administrative support experience.

· Experience in construction, electrical, fire alarm, security alarm, or service industries.

· Familiarity with inspection reports, service tickets, repair recommendations, or basic scopes of work.

· Experience communicating with customers, preparing quotations, or supporting sales activities.

· An existing Oklahoma Department of Labor security sales or technician license.

· An associate or bachelor’s degree.

Firetrol offers competitive wages and top-of-the-line benefits that include health, dental vision, life insurance, short and long term disability, generous paid time off practice and a 401(k) plan with a generous company match and immediate vesting. Additionally, sponsors training and education opportunities. Finally, Firetrol offers career growth opportunities, not just a job.