What are the responsibilities and job description for the Store Manager position at Firestone Complete Auto Care?
Position Summary
Responsible for every aspect of the store operation, which includes: selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.
Responsibilities:
Responsibilities:
- Customer service.
- Drive store sales & promotions.
- Build customer satisfaction & loyalty creating results for teammates, customers and the company
- Understand alternative tire sourcing and competitors.
- Track and meet payroll, budgets and store goals.
- Keep records and relevant financial information current.
- Manage, schedule and assign staff according to their skill level.
- Attend paid training to stay up-to-date with new developments in the automotive service industry.
- Follow up with customers to obtain feedback and ensure they are satisfied with received.
- Other duties as assigned.
Minimum Qualifications:
- High School Diploma or equivalent.
- Demonstrated success in retail sales management.
- Problem solving skills as it relates to customer complaints.
- Aptitude to manage inventory, order scheduling, and merchandising displays.
- Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty.
- Exceptional teammate and customer communication skills.
- Negotiation and conflict resolution skills.
- Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles.
OUR CREW KNOWS BENEFITS:
- Medical, Dental and Vision – Starting day 1 for all our teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On demand pay (daily pay) program available.
OUR VALUES GIVE BACK TO YOU:
- Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
- Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
- Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
Salary : $65,000 - $100,000