What are the responsibilities and job description for the Hotel Front Desk Agent position at Fireside Inn & Suites?
Front Desk Agent / Guest Service Representative
Brand: Residence Inn by Marriott
Job Summary
The Front Desk Agent is responsible for delivering exceptional guest service in a warm, welcoming, and professional manner. This role supports Residence Inn's extended-stay experience by building guest relationships, handling check-in/check-out, resolving guest concerns, and ensuring a smooth stay for long-term and short-term guests.
Key ResponsibilitiesGuest Services
- Greet guests with Marriott's Spirit to Serve and ensure a positive first impression
- Perform check-in and check-out procedures efficiently
- Verify guest information, process payments, and issue room keys
- Respond to guest inquiries, requests, and concerns promptly and professionally
- Build rapport with extended-stay guests and recognize repeat/elite members
Operations
- Operate Marriott property management systems (e.g., FOSSE / Lightspeed)
- Handle reservations, room assignments, upgrades, and cancellations
- Maintain accurate guest records and folios
- Communicate effectively with housekeeping and maintenance teams
- Balance cash drawer and complete shift reports
Brand & Standards
- Follow Marriott brand standards, safety, and security procedures
- Promote Marriott Bonvoy enrollment and benefits
- Uphold confidentiality and data protection policies
- Assist with breakfast setup, market sales, or lobby upkeep as needed (Residence Inn environment)
QualificationsRequired
- High school diploma or equivalent
- Strong customer service and communication skills
- Basic computer and cash-handling skills
- Ability to multitask in a fast-paced environment
- Flexible schedule including weekends and holidays
Preferred
- Prior hotel or customer service experience
- Familiarity with Marriott systems (FOSSE)
- Bilingual skills a plus
- Experience working with extended-stay guests
Physical Requirements
- Ability to stand for extended periods
- Lift up to 25 lbs occasionally
- Perform repetitive motions including typing and phone use
Work Environment
- Front desk and public areas
- Interaction with guests, team members, and management
- Extended-stay hotel setting with a community-focused atmosphere
Why Work at Residence Inn by Marriott
- Competitive pay and growth opportunities
- Marriott employee travel discounts
- Supportive team culture
- Opportunity to build long-term guest relationships
This is 3-11pm shift and also could be ask to work 7-3pm shift .
Job Type: Full-time
Pay: $ $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Hamden, CT Required)
Ability to Relocate:
- Hamden, CT 06514: Relocate before starting work (Required)
Work Location: In person
Salary : $18