Branch Manager

Description

Position at Fireside

Fireside Hearth & Home is looking to add a Branch Manager to our Elkridge, MD location.

Fireside Hearth & Home is the world’s largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies – the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400 hearth experts located across 6 regions, 12 states and 29 branches across the USA. Check us out at www.fireside.com.

The Branch Manager Iis responsible for all functions, excluding sales, of a branch that installs 3999 of less units annually. The Branch Manager Iis responsible for the profitability, safety, installations and service of the branch and promotes teamwork among the members, subcontractors, builder customers, homeowner customers and vendors. The Branch Manager is expected to perform all duties with the highest level of customer service, professionalism, safety and integrity.

Key Responsibilities

• Oversees the Division Field Operations Supervisor, Service members and Warehouse members’ daily responsibilities.
• Communicates essential business information to all members on a need to know basis
• Promotes a team atmosphere between Branch, Hub and Sales members
• Receives and resolves escalated customer issues – delegates responsibilities for quick resolution
• Responsible for working capital [inventory, A/R], performs quarterly inventory audits, and resolves open Customer A/R issues caused by incomplete or unsatisfactory quality issues
• Achieve Branch financial and strategic goals by managing labor cost, capacity planning and overall G&A expenses.
• Responsible for reviewing and coordinating installation and service schedules to optimize productivity and customer service level
  
  

Qualification

• Bachelor’s Degree in business administration or an operations-related or construction –related field and a minimum of 3-5 years of work experience in the hearth or construction industry including managing others; or equivalent combination of education and experience.
• Candidates should have good leadership skills
• Candidates should possess good verbal and written communication skills.
• Must have the ability to build relationships with internal and external customers.
• Must be computer literate
• Must have excellent organizational skills, attention to detail
• Must have problem-solving capabilities and excellent customer service skills.
• Must have the ability to multi-task and to interact effectively.
• Must be able to drive a forklift
  
  

In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements. Our company endeavors to make www.hearthnhome.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 952-985-6000 or via email at [email protected]. The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.