What are the responsibilities and job description for the Sales Support Specialist (Grand Island) position at Fireplace Stone & Patio?
Sales Support Specialist (Grand Island)
Location: Grand Island, NE
Reports To: Branch Manager
Reports To: Branch Manager
Pay Range: $22.00 - $24.00 hrly
About the Role:
We are seeking a detail‑oriented and customer‑focused Sales Support Specialist to join our Sales Support team. This role provides administrative, operational, and customer‑facing support to the Sales organization, helping ensure accurate order processing, effective coordination, and timely communication. The Sales Support Specialist serves as a key liaison between customers, sales staff, and internal departments to support strong customer relationships and sales effectiveness.
Purpose & Expectations:
The Sales Support Specialist is responsible for supporting daily sales operations by assisting with customer inquiries, sales orders, documentation, and scheduling coordination. This role requires strong organization, responsiveness, attention to detail, and the ability to communicate professionally with both customers and internal teams.
Key Responsibilities:
Sales & Customer Support
- Assist customers and sales staff with product information, quotes, sales order entry, and general inquiries.
- Serve as a professional point of contact for customers via phone, email, and in‑person interactions as applicable.
- Monitor open orders and proactively follow up on issues, delays, or missing information.
Order Processing & Coordination
- Process sales orders, returns, and adjustments accurately and in a timely manner.
- Maintain accurate and organized customer, order, and job records in required systems.
- Coordinate with Install & Service, Warehouse & Yard, Purchasing, and Delivery teams to support order fulfillment and scheduling.
Quality, Accuracy & Communication
- Ensure sales orders and documentation are accurate, complete, and compliant prior to processing.
- Identify, correct, or escalate discrepancies that may impact customers or operations.
- Keep management informed of issues affecting customer satisfaction, order accuracy, or scheduling.
- Provide additional inside sales or counter support during high‑volume or time‑sensitive periods.
General Duties & Expectations
- Maintain professional, courteous communication with customers, sales staff, and internal teams.
- Support the Sales Support department by attending meetings, completing required training, and providing backup coverage as needed.
- Follow company policies, safety standards, and established procedures.
- Maintain a clean, organized, and professional work environment.
- Perform additional duties and responsibilities as assigned by management.
Qualifications
- Ability to pass a pre‑employment background check.
- Experience in the construction, building materials, or related industry preferred
- Basic computer proficiency, including email, data entry, and internal systems.
- Strong communication and interpersonal skills.
- Ability to manage time, follow instructions, and work effectively as part of a team.
- 0–1 years of experience in a customer‑facing, sales support, or construction‑related environment preferred.
Perks & Benefits
- Full‑time position
- Training and support to help you succeed
- Collaborative and professional work environment
- Competitive compensation and benefits package (details provided during hiring process)
Apply Today!
If you are organized, service‑driven, and enjoy supporting sales teams and customers, we encourage you to apply and join our team.
If you are organized, service‑driven, and enjoy supporting sales teams and customers, we encourage you to apply and join our team.
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion,
sex, national origin, age, disability, or veteran status.
Salary : $22 - $24