What are the responsibilities and job description for the Information Desk Assistant: PRN position at Firelands Health?
Job Details
Description
Position Highlights:
Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.
Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.
Our Core ACE Values: Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.
What You Will Do
Description
Position Highlights:
- Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
- Work/life: You will find support to help you manage your personal life while building a career.
- Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.
Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.
Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.
Our Core ACE Values: Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.
What You Will Do
- Supports established Information Desk duties, including directing and supporting volunteer staff. Assists with updating and reviewing information desk procedures, to optimize productivity.
- Professionally greets and directs guests who arrive at the hospital Main Entrance. Responds to patient needs by seeking appropriate solutions to problems.
- Assists patients by escorting and/or providing directions to ancillary departments.
- Promotes excellent guest relations at all times.
- Keeps work area clean and neat. Contacts Housekeeping for assistance when needed.
- Answers the telephone using the appropriate greetings. Assists callers with information requested, transferring callers to patient rooms, and providing patient room numbers, per HIPAA guidelines.
- Contacts Security Officer when assistance is needed or requested.
- Assists with clerical duties for the Registration, Financial Counseling, and Central Scheduling staff.
- Communicates with Patient Registration Supervisor if problems occur that need attention.
- High school diploma or equivalent.
- Demonstrates good computer skills.
- Must be friendly, pleasant, courteous, and outgoing.
- Must demonstrate good, mature judgment when making decisions pertaining to guests.
- Willingness to work varied hours including weekends, evenings and holidays.
- Must demonstrate personal attributes such as tact, patience, good grammar, retentive memory, pleasant voice and appearance.
- Must be able to understand directions and communicate and respond to inquiries; requires excellent interpersonal skills to interact courteously and effectively with all guests and employees.
- Must be able to move freely and quickly about the Medical Center.
- Must be able to occasionally move, lift, and/or carry medium weight materials, must be able to transport most patients and guests safely in a wheelchair.