What are the responsibilities and job description for the SERVICE ADVISOR position at Firelands Chevrolet Norwalk?
Description
We are currently seeking a highly motivated and customer focused Automotive Service Advisor to join are team. The ideal candidate will be responsible for assisting customers with there automotive service needs, providing accurate estimates, scheduling appointments, and ensuring the highest level of customer satisfaction, also CDK experience will be a big plus.
Requirements
* Greet customers and assess there automotive needs
* Listen to customer concerns and provide recommendations for maintenance and repairs
* Provide accurate estimates for services and repairs, including parts and labor cost
* Schedule appointments
* Communicate effectively with customers regarding the status of their vehicles and any additional repairs needed
* Coordinate with technicians to ensure timely completion of repairs and maintenance
* Maintain detailed records of customer interactions, service appointments, and vehicle history
* Uphold company policies and procedures, including safety regulations and quality standards
* Provide exceptional customer service and address any concerns or complaints promptly and professionally
* Previous experience as an automotive service advisor or in a similar customer service role preferred
* Excellent communication and interpersonal skills
* Strong problem-solving abilities and attention to detail
* Knowledge of automotive system and repair procedures
* Proficiency with computer software, including CDK dealer management system
*Ability to work in a fast-paced environment and multitask effectively
* valid drivers license and clean driving record
* Must be able to pass back ground and drug screening checks